National Accounts Coordinator

Job Description

Job Description

Description:

Job Location

While this role is remote, it is restricted to individuals residing on the United States Central or Western Region due to business and operational needs. Candidates must be located within the Central, Mountain, or Pacific Time Zone to be eligible for consideration.

The Company

Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.

Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management.

Benefits

At Miner we believe that OUR PEOPLE are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

• Competitive pay - Plus incentive opportunities!
• Full benefits package that starts day one - Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• PTO and Paid Holidays
• Training and mentoring - Learn from our experts in the industry
• Advancement opportunities

Please view our benefits page to learn more about the Benefits to all Miner employees.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The National Accounts Coordinator will be responsible for coordinating the service of existing and replacement equipment for the National Accounts within the National Service Department.

Nature & Scope

This position is responsible for receiving and entering National Service calls daily. Each call requires follow up until completed, approving invoices for service, repair, and preventative maintenance work. Gather pricing and processing quotes of service is also part of the job.

Key Job Responsibilities

• Process work orders, ordering parts and following up until completion.
• Enter all applicable information into Alert order management system.
• Research/develop and maintain relationships to expand service network.
• Prepare quotes for customers to include pricing, parts and lead times.
• Log & track work orders daily.
• Maintain a high level of customer service.
• Complete processing in the service software to invoice customer.
• Approve vendor bills.

Other duties as assigned by supervisor.

Requirements:

• This highly motivated individual must have the ability to communicate effectively with customers, vendors, and customer facility teams.
• Ability to call and email the customer and the subcontractor on every call to coordinate the work to be performed and to verify the satisfaction after the job is complete.
• An interest in learning about equipment used in a warehouse setting such as compactors, dock levers, balers, and forklifts in order to troubleshoot customer’s needs.
• Ability to thrive in a fast paced, technology driven, service environment.
• Able to work without supervision. Occasionally, will work in a team environment.
• Proven organizational and planning skills.
• Ability to prioritize and handle multiple projects.
• Strong analytical ability.
• Problem solving skills.
• Basic understanding of accounting principles
• Basic knowledge of accounting processes.
• Experience using Microsoft Office Products: Outlook; Excel; and Word.
• Strong communication skills, both written and oral.
• Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
• High School Diploma or GED is required.
• The selected candidate will be required to pass a criminal history background check.

*This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls, the employee is occasionally required to stand; walk; sit; reach with hand and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift or move office equipment or files up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus. Occasionally, the employee is required to wear approved Personal Protective Equipment (PPE) when on certain parts of the property.

Office Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This work may be performed in an office near a warehouse environment. Employees may work with co-workers’ side-by-side with a moderate level of activity being performed. The noise level in the work environment is light to high.

Remote Work Environment

A remote job is any job that requires the employee to work remotely from their home or another location of their choice. Some positions are fully remote, but others can have varying degrees of remote work (50%, specific days of the week, etc.). They can also require the employee to visit the company’s physical location for certain occasions or situations. Employers also may have to specify a specific location that remote employees must live in for the sake of taxes and time zones.

Salary Range

The pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications, and geographic location. Employees may be eligible for additional incentive pay.

Disclaimer

This job posting may also appear on other job boards. Be aware that job postings on external job boards may not be authorized by OnPoint Group and may contain inaccurate or incomplete information. While we encourage you to explore these opportunities, please be aware that we do not endorse or control the content on these external sites. We are not responsible for the accuracy, completeness, or reliability of information posted on other job sites, and we are not liable for any damages or losses that may arise from your use of that information. You are solely responsible for verifying the accuracy and completeness of any information you obtain from external sources. Applicants should refer to for the most accurate job posting and reach out to the Company with any questions about a job posting.

Miner Limited considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.