Accounts Receivable Collections Specialist

ACCOUNT RECEIVABLE SPECIALIST Location: Minneapolis, Minnesota Overview Kipsu is rooted in a simple, yet profound goal: Elevate service professionals to the center of the customer experience, transforming transactional interactions into fully-developed relationships. As one of the Twin Cities’ leading tech companies, Kipsu has cultivated a reputation for strong company culture, providing exemplary service to its customer partners, and investing in the growth of its team members. Opportunity Kipsu is seeking an accounts receivable collection specialist to join our finance team. In this role, you’ll play a unique and interesting role in a high growth, leading edge Minneapolis based software company. Responsibilities Manage high-volume portfolio of customer accounts and drive full collections lifecycle ensuring payment promises are tracked through to completion and no account falls through the cracks Execute established collection call and email volume targets to secure payment commitments, immediately following up with written summaries and documentation of all correspondence in NetSuite to ensure a seamless audit trail Resolve billing discrepancies and payment hurdles by researching the account and collaborating with customer success or sales when necessary Accurately document all collection activities, phone calls, emails, and customer communication in the system Maintain professionalism and positive customer relationship, while enforcing payment terms Qualifications 2-5 years experience in accounts receivable collections, with proven ability to manage high volume accounts and familiarity with dispute resolution Excellent communication skills both written and verbal and ability to maintain calm and professional during challenging conversations Confidence in handling outbound phone calls and strong phone presence Organized and able to manage high volume accounts and consistently follow up with customers Detail oriented with strong organizational and time management skills Ability to work independently and meet performance metrics Physical Job Requirements & Work Environment Communicating and collaborating with teammates and/or customers through conversation, meetings, and digital tools Interacting with information in a variety of formats, including written, visual, and verbal Using standard office and technology tools to complete work effectively Spending time working at a desk and occasionally moving around the office to connect with others Benefits Health insurance Dental insurance Vision insurance 401K with a company match Unlimited/responsible vacation time Life insurance Flex spending account Commuter benefits Inclusive Environment We are committed to building an inclusive workplace. Reasonable accommodations are available to support team members in performing the essential responsibilities of the role. We need your contribution to our team. Please consider rolling up your sleeves and joining us on our journey. #J-18808-Ljbffr