Senior Business Analyst

Senior Business AnalystEast West Bank is seeking a hands-on Senior Business Analyst to lead the design and delivery of scalable, AI-enabled business solutions across the bank's core domain capabilities, including Payments, Foreign Exchange, Commercial & Corporate Banking, and Digital Banking. This role owns requirements, process architecture, and outcome delivery – partnering across business, technology, risk, compliance, and operations in an agile, iterative model. The position sits within East West Bank's Enterprise AI Strategy & Transformation organization and is central to the bank's agenda of modernizing operational workflows, integrating systems, and accelerating responsible AI adoption.Responsibilities include:Leading end-to-end business analysis and solution design across payments, FX, commercial banking, and digital channel workflows – spanning process, data, integration, and application layers.Translating ambiguous business needs into structured process models, use cases, user stories, functional specifications, and data flow maps that are engineering-ready and audit-traceable.Designing AI-enabled business solutions – including intelligent automation, LLM-assisted workflows, and decision-support tools – with governance, explainability, and human-in-the-loop controls built in from inception.Driving rapid prototyping and iterative use case discovery with business stakeholders using low-code tools, wireframing platforms, and AI frameworks to validate concepts before full build commitment.Owning integration and API-enabled workflow design across core banking systems, payment rails, FX engines, CRM, and digital channels, collaborating with enterprise architects and engineering leads.Leading agile ceremonies including sprint planning, backlog refinement, and outcome-based prioritization, ensuring requirements are delivery-ready and value-linked at all times.Identifying and leading process automation opportunities across banking operations – including straight-through processing, exception handling, reconciliation, client onboarding, and reporting workflows.Embedding risk, compliance, and audit controls into solution designs from inception, partnering with Risk, Compliance, Legal, and Audit as integral design partners.Defining and tracking outcome-based KPIs, value realization benchmarks, and executive reporting for all transformation initiatives.Performing other duties as assigned.Qualifications include:8+ years of hands-on experience in process design, application and product design, or workflow transformation within financial services, with strong domain concentration in two or more of: Payments (SWIFT, ACH, RTP, FedNow), FX transaction lifecycle, Commercial or Corporate Banking, or Digital Banking platforms.Demonstrated experience designing AI-enabled business solutions – including intelligent automation, GenAI or LLM workflows, and decision-support systems – within enterprise or regulated financial services environments.Strong proficiency in structured business analysis methodologies: BPMN process modeling, use case design, user story development, functional specification writing, and data flow mapping.Proven agile delivery experience including sprint facilitation, backlog ownership, iterative prototyping, and outcome-based prioritization in cross-functional product or transformation team environments.API and integration literacy: able to design and document REST API-enabled workflow architectures, system integration patterns, and data exchange specifications in collaboration with engineering and architecture teams.Deep understanding of banking operational workflows, core banking systems, payment rails, FX transaction lifecycles, and digital banking platforms.Familiarity with enterprise banking technology vendors including FIS, Fiserv, Temenos, Thought Machine, or equivalent platforms preferred.Strong understanding of regulatory, risk, compliance, and audit expectations within financial services, with the ability to embed governance requirements into solution designs from the outset.Excellent executive communication and cross-functional stakeholder management skills; ability to present complex solution designs and delivery status clearly to C-suite audiences.Bachelor's degree in Information Systems, Computer Science, Business, Engineering, Finance, or related discipline required; MBA or advanced degree preferred.Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.The base pay range for this position is USD $130,000.00/Yr. - USD $225,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.