Director of Client Success - Government, Client Success

Director of Client Success - Government, Client Success Asylon 2.6 2.6 out of 5 stars Norristown, PA 19401 $100,000 - $120,000 a year - Full-time Asylon 7 reviews Read what people are saying about working here. Job details Pay $100,000 - $120,000 a year Job type Full-time Benefits Pulled from the full job description Referral program Parental leave 401(k) Health insurance Retirement plan 401(k) matching Paid time off Full job description About Us Asylon is building the future of automated physical operations. Founded by aerospace engineers out of MIT, Asylon exists to solve one of the world’s most fundamental problems: protecting people, property, and assets at scale. We design and deploy integrated robotics, software, and AI systems that operate continuously in the real world—where reliability is critical and failure is not an option. Our technology is already protecting lives and infrastructure every day. The Asylon team brings deep roots in aerospace, defense, and mission-critical engineering, with experience spanning military aviation, naval defense platforms, and advanced commercial systems. That heritage shapes how we work: high standards, disciplined execution, and uncompromising integrity. We build and operate systems that deliver real outcomes for real customers. We are assembling a team of engineers, operators, and leaders who want their work to matter – people who thrive in demanding environments, take pride in craftsmanship, and take ownership of results. At Asylon, you will help build category-defining technology, push the boundaries of what autonomous systems can do, and set the standard for an entirely new industry. Our Product - Automated Physical Operations Our full-stack solution enables automated aerial and ground robots to operate persistently alongside human teams to complete physical operation tasks more safely and efficiently. Our solutions provide continuous situational awareness, rapid response capabilities, and actionable intelligence at scale. We believe the future of physical operations is not humans or machines. It is humans + machines + AI working together to amplify coverage, improve decision-making, and reduce risk. Our platform transforms robots from experimental tools into dependable assets. Deployed at customer sites today, Asylon systems conduct routine patrols, respond to incidents, and integrate directly into existing operations, extending the reach of teams and fundamentally changing how physical operations are delivered. We are building the next generation of robotics and technology to make the world a safer place. The work is exciting, and the mission is real. Position The Director of Client Success – Government support the relationship with Asylon's government, federal program, and public sector clients, serving as a point of contact from pre-deployment planning through ongoing operations. This role is responsible for assisting Asylon’s Government Program Office (PMO) in managing the client relationship and for communicating changes, updates, and operational concerns both externally to clients and internally across Asylon's Government Sales, Client Success, and Product Domains. The Director ensures that every government and public sector client site operates reliably and that client needs are understood, prioritized, and acted upon. Beyond day-to-day engagement, this will assist in driving contract renewals, option-year exercises, and organic growth within existing accounts — ensuring clients realize ongoing value from the partnership and identifying opportunities to expand it. Primary duties include: Client Relationship Management In partnership with the Government Program Management Office this role interfaces with government and public sector clients to understand their needs, mission requirements, and success criteria, and serve as a trusted point of contact. Proactively communicate operational concerns, updates, and changes to both internal and external government stakeholders, ensuring expectations are set and met within contractual and reporting frameworks. Build long-term relationships that drive retention, satisfaction, and account growth in partnership with the Government Sales team, navigating government procurement and stakeholder structures. Maintaining a deep understanding of each client's operations, mission priorities, and evolving needs. In partnership with the Government Program Management Office, hold regular client check-ins and business reviews focused on outcomes, performance, and next steps. Retention & Account Growth Identify and report on task order expansion, upsell, and cross-sell opportunities through ongoing client engagement. Partner closely with the Government Sales team on expansion opportunities and contract renewals within government procurement processes. Operations & Deployment Coordinate the deployment, support, and maintenance of equipment operating at government and public sector client sites, adhering to site security, access, and facility clearance protocols. Travel to client sites to assist in the installation of the DroneCore system, as needed. Perform both routine and incident maintenance on Asylon products at client sites and at Asylon HQ, as needed. Coordinate with Product Domain teams on system performance, upgrades, and issue resolution. Cross-Functional Communication Communicate client needs and concerns to Asylon's Product Domains, translating field feedback into actionable internal priorities. Coordinate efforts with Asylon's Government Program Management Office and Sales teams to ensure operational success and a seamless handoff at client sites. Supports the communication bridge between external government and agency stakeholders and internal teams, keeping all parties aligned on status and changes. Partner cross-functionally with peer Client Success leadership to align resources and deliver outcomes for government clients. Monitor account health, engagement levels, and risk signals — taking action as needed — and maintain visibility into client activity, risks, and opportunities through CRM and internal tools. Client Advocacy In conjunction with the Government Program Management Office, serve as the voice of the client internally, ensuring feedback is heard and addressed. Escalate recurring issues or gaps to leadership as needed. Help ensure clients feel supported, heard, and confident in the partnership. Team Leadership Invest in and empower direct reports to achieve both personal and Company goals. Set clear expectations, provide coaching, and develop the Client Success team supporting government accounts. Lead, coach, and develop a team of Client Success / Account Managers, reinforcing strong account-management fundamentals — communication, follow-through, and ownership. Required Skills and Experience 7–10+ years of experience in client success, account management, field operations, or a related client-facing role, including prior military experience and experience with government or public-sector clients. Strong working knowledge of, federal contracting vehicles (e.g., GSA Schedules, IDIQ / GWAC, OTAs) and applicable regulatory frameworks, including ITAR, FAA / BVLOS requirements, and federal acquisition regulations (FAR / DFARS). Proven track record of driving client retention and growing existing accounts. Experience leading and developing account management or client success teams; demonstrated ability to develop direct reports. Highly organized with strong follow-through, attention to detail, and comfort operating in a fast-paced, evolving environment. Strong communication skills with a proven ability to manage relationships and expectations across both external government stakeholders and internal teams. Technical aptitude and comfort coordinating the deployment, maintenance, and troubleshooting of hardware systems in the field. Ability to obtain and maintain a U.S. government security clearance (e.g., Public Trust or Secret) as required by client engagements. Experience working cross-functionally with Sales, Operations, and Engineering teams. Bachelor's degree preferred, or equivalent professional experience. Ability to travel up to 50% to client sites. Travel & Working Conditions This role requires travel up to 50% to client sites for installation, maintenance, and relationship management. Field work may include time outdoors and hands-on work with drones, robots, and other hardware systems. Why This Role Matters This role ensures our government clients have a consistent, high-quality experience and continue to grow with us. By focusing on strong relationships, reliable execution, and proactive engagement, the Director of Client Success plays a key role in maintaining and expanding Asylon's government and public sector client base. Asylon is an Equal Opportunity Employer. We recruit, hire, employ, train, promote, and compensate individuals based on job related qualifications and abilities. At Asylon we have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on qualifications, merit, and business need alone. Pay: $100,000.00 - $120,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Parental leave Referral program Retirement plan Vision insurance Work Location: In person #J-18808-Ljbffr Decisive Point