Help desk analyst

job summary:
The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met. Provides remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as well as customer requests (i.e. password resets), and record all information accurately in several ITSM ticketing systems. Provide excellent customer service and display technical skills with proficiency in Microsoft Windows/Office and AD). Able to type 40 plus words per minute. Ability to perform under a high pressure, rapidly changing environment. Dependable and punctual.

location: Mechanicsburg, Pennsylvania
job type: Solutions
salary: $17 - 18 per hour
work hours: 9am to 5pm
education: High School


responsibilities:
The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met.

Provides remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as well as customer requests (i.e. password resets), and record all information accurately in several ITSM ticketing systems.

Provide excellent customer service and display technical skills with proficiency in Microsoft Windows/Office and AD). Able to type 40 plus words per minute. Ability to perform under a high pressure, rapidly changing environment. Dependable and punctual.

Required Skills -

Active Directory

MS Office Troubleshooting

Knowledge on ITSM systems (ticketing systems)

Ability to work under pressure

Customer Service skills

Job Duties -

The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met.

Provides remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as well as customer requests (i.e. password resets), and record all information accurately in several ITSM ticketing systems.

Provide excellent customer service and display technical skills with proficiency in Microsoft Windows/Office and AD). Able to type 40 plus words per minute. Ability to perform under a high pressure, rapidly changing environment. Dependable and punctual.

Job Requirements -

MS Office Troubleshooting

Knowledge on ITSM systems (ticketing systems)

Ability to work under pressure

Customer Service skills

Desired Skills & Experience -

Active Directory

MS Office Troubleshooting

Knowledge on ITSM systems (ticketing systems)

Ability to work under pressure

Customer Service skills

qualifications:
Required Skills -

Active Directory

MS Office Troubleshooting

Knowledge on ITSM systems (ticketing systems)

Ability to work under pressure

Customer Service skills

Job Duties -

The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met.

Provides remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as well as customer requests (i.e. password resets), and record all information accurately in several ITSM ticketing systems.

Provide excellent customer service and display technical skills with proficiency in Microsoft Windows/Office and AD). Able to type 40 plus words per minute. Ability to perform under a high pressure, rapidly changing environment. Dependable and punctual.

This position is 100% onsite and is First shift - M-F.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).


This posting is open for thirty (30) days.

Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.