Customer Account Representative

SCHEDULE

8-5 M-F

PAY

26.50/HR

POSITION SUMMARY

Customer service, handling incoming sales calls, and customer inquiries.

ESSENTIAL FUNCTIONS

• Enter customer orders into the computer.
• Answer incoming customer calls.
• Quote customers prices on non-stock and stock items.
• Find solutions to customer's problems.
• Run delivery tickets for truck runs. Check truck run tickets upon return, do credits if necessary.
• Pull literature and samples from stock as necessary.
• Handle all customer pick up business.
• Put together special truck runs and occasionally make truck run calls.
• Enter entrance door tickets and window tickets.
• Assist in counting inventory and checking stock.
• Attend and assist with contractor meetings, clinics and sales meetings.

POSITION QUALIFICATIONS

• Understanding of and the ability to work with our sales catalog.
• Must be able to work with customers and the general public effectively and courteously.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Must be able to work in a team environment.

EDUCATION
Bachelor's Degree (four year college or university). May substitute experience for education.

EXPERIENCE
Knowledge of specialty building material product lines.

SKILLS & ABILITIES
Computer Skills
Highly experienced Microsoft Office user; and, demonstrated adaptability with other company integrated systems

OTHER REQUIREMENTS
Must have a valid motor vehicle operator's license.
Must be willing to work outside of normal business hours to meet the customer's needs.

Mid-Am Building Supply offers a competitive benefits package including:

• Health benefits after 60 days!
• GENEROUS Paid Time Off
• 9 paid holidays
• Health, Dental and Vision
• Short-term disability (Company Paid)
• AD&D (Company Paid)
• Life insurance (Company Paid)
• Health Savings Account (HSA) Company Contribution up to $1,000 annually
• Flexible Spending Accounts (FSA)
• 401K Plan plus Company matching contribution

We are an equal opportunity employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information or any other legally protected status.

Mid-Am Building Supply enforces a policy of maintaining a drug-free workforce in as safe of working environment as possible, including pre-employment substance abuse testing.

About Mid-AM

Mid-Am Building Supply is the premier wholesale distributor of building products to America's Heartland. Through our four strategically located warehouses we offer quick and easy access to our inventory of over $32,000,000 of roofing, siding, insulation, windows, fasteners, cabinets, moldings, decking, railing, locks and interior and exterior door products.

We are part of a powerful group of companies with a network of over 86 distribution centers spanning North America. Our parent company ADENTRA comprises six distinct brands; Hardwoods Specialty Products; Rugby Architectural Products; Frank Paxton Lumber Company; Novo Building Products, Mid Am Building Supply, and Woolf Distributing. Our brands work together as North America's largest and most diverse supplier of specialty architectural building products, which are used to create beautiful spaces where we live, work and play. We have approximately 3100 employees across North America and are growing as we are very active in acquiring complementary companies. Our North American Head Office is located in Langley, BC, Canada

For more details and benefits information - see our careers site -

ADENTRA and each of its flagship brands is an equal opportunity employer and is dedicated to creating an inclusive environment, welcoming applicants from all backgrounds, experiences, and perspectives.

Candidates may be required to undergo pre-employment drug testing and background checks as part of the hiring process, unless restricted by applicable state or local laws.

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