Dispatcher/Service Coordinator
$45k - $55kPeopleSharp
Job Description
Job Description
Take the next step in your career as a Dispatcher/Service Coordinator with a supportive team, room for career growth, and comprehensive benefits!
Ashton Solutions is a fast-growing MSP (tech support company) servicing businesses across the Northeastern Ohio Region. We are looking for a Dispatcher/Service Coordinator to become a part of our collaborative team. You'll ensure that service requests received are dispatched, scheduled and followed up on in a manner that adheres to Ashton Solutions' industry-leading SLA and service delivery standards. This is an on-site role in Beachwood, Ohio.
We'll Provide:
- Retirement plan, health insurance benefits, paid time off
- Friendly, people-focused management and technical mentors
- Strong core values within a tight-knit team
- Salary of $45,000-55,000 based on experience
- Schedule of 7:30am-5:30pm
What You'll Do:
- Manage system monitor alerts and end-user service requests to ensure courteous, timely, and effective resolution of service issues, according to respective Service Level Agreements (SLA)
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Build rapport and elicit problem details from help desk customers
- Identify priority and urgency of issues and ensure they are addressed by the service team accordingly
- Assist with managing engineering staff schedules for maximum utilization and efficiency
- Assist with the coordination for setup and installation of new and existing equipment, hardware, and software upgrades.
- Facilitate service request handling and escalation policies and procedures.
Skills You'll Need:
- Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans
- Confidence and commitment to top-tier customer service in a fast-paced environment
- Ability to stay organized and follow tasks through to completion with accuracy
- Willingness and ability to learn new applications and skills
- Office 365 experience
- Knowledge of basic computer use, including PCs, printers, and network components
- Ability to present ideas in user-friendly language to non-technical staff and end users
- Familiarity with Managed Service Provider (MSP) software tools such as HaloPSA, ConnectWise, etc. is a plus
Ready to apply?
Quick apply with your resume
OR
Get a head start on the application process through our online portal here: - FR9QMMYWN?u=1110981
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Dispatcher/Service Coordinator in Beachwood, OH vacancy
- ...Dispatcher The Dispatcher plays a critical role in coordinating operations across multiple departments, including the Bury, Install, and Enterprise teams. This... ...-making skills to address scheduling conflicts, service issues, and logistical challenges. Attention...SuggestedHourly payWork at officeLocal areaFlexible hoursShift workAfternoon shift
- ...Resident Services Coordinator Colony Club - Bedford, OH 44146 Overview Position Type Full Time Category Admin - Clerical Description We are looking for a Resident Service Coordinator to work with our maintenance team at The Loop to provide excellent service...SuggestedFull timeWork at office
$24.57 - $30.57 per hour
...Police, Fire, & Ems Dispatcher [Lateral Transfer Only] 9691 Valley View Road, Macedonia, OH, USA 24.57-30.57 per hour Bi-Weekly... ...within the past 12 months employed as a full-time Classified Civil Service Police, Fire & EMS Dispatcher. Applicants must hold current...SuggestedHourly payFull timeShift workCity of Macedonia
Macedonia, OH2 days ago- ...Position Overview We are seeking a highly organized and detail-oriented Field Service Coordinator to support the daily operations of a busy service department. Reporting directly to the Service Manager, this role serves as the central point of coordination for field...SuggestedContract work
Hunter Recruiting, LLC
Solon, OH3 days ago $17 - $18 per hour
...HVAC Service Coordinator Simply put, our business is all about the customer. More than 95 years ago, our founders set out to start a company... ...ServiceTitan or similar CRM is a plus HVAC, plumbing, or dispatch industry experience is a bonus, but not required Physical...SuggestedWork at officeSila
Northfield, OH1 day ago- ...other local community organizations to provide a full range of services to all who need us. We are certified as a Level III Trauma... ...I71. Come join our team! #loveajobthatlovesyouback POLICE DISPATCHER Southwest General Police Dispatchers provides effective and...Local area
Southwest General
Cleveland, OH2 days ago $20 per hour
...Working under general direction, the Police Dispatcher serves staff, faculty, students, and... ...of the police dispatcher position is to coordinate emergency and non-emergency response and... ...Duties include prioritizing requests for service, while positively representing the...Hourly payContract workTemporary workPart timeFor contractorsWork at officeCase Western Reserve University
Cleveland, OH1 day ago- ...continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and...Work at officeLocal areaShift work
Chipotle Mexican Grill
Maple Heights, OH2 days ago - ...asphalt, ready‑mix concrete, and paving services across Ohio. We’re known for quality,... ...May-October About the Role As a Dispatcher with The Shelly Company, you are the central... ...projects, and customers moving. You’ll coordinate daily truck schedules, support project...Hourly payFull timeCasual workWork at officeRemote work10 hours per weekNight shiftDay shift
The Shelly Company
Twinsburg, OH4 days ago - ...Dispatcher II 96 Brooklyn Heights OH - Brooklyn Heights, OH 44131 Overview Position Type Dispatch Job Shift 10hr Travel Percentage... .... Essential Functions Provide frontline customer service for existing accounts Communicate effectively with...Hourly payShift work
Kenan Advantage Group
Independence, OH13 hours ago $65k - $80k
...LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico. Our Growth is Creating Great Opportunities! Our team is expanding, and we want to...Local areaImmediate startFlexible hoursNight shiftCentral Transport
Cleveland, OH2 days ago- ...Description Job Description 360 Heating & Cooling LLC is hiring a Dispatcher / Office Assistant to support our growing HVAC and plumbing service operations. This role is responsible for coordinating technicians, managing service calls, and ensuring efficient daily...Hourly payWork at office
360 Heating and Cooling
Cleveland, OH27 days ago $18.55 per hour
...organizations in the world. Cleveland Clinic’s Environmental Services (EVS) Department is consistently ranked among the highest‑performing... ...or GED Demonstrated ability to collaborate with others in coordinating multiple tasks One year of experience in Environmental...Hourly payShift workWeekend workAfternoon shiftCleveland Clinic
Beachwood, OH4 days ago- We invite you to cooperate (to work) as a logistics manager in the transport company Bril-Holding, which is engaged in the transportation of cars and freight throughout the United States. Our requirements and wishes for the candidate: Education not lower than secondary...Weekly payContract workImmediate start
Brilholding
Cleveland, OH3 days ago - The City of Cleveland is hiring a Bilingual Communication Specialist to manage emergency and non-emergency calls. This role requires bilingual capabilities, with responsibilities including translating communications for individuals with limited English proficiency and generating...Shift workNight shift
- An innovative transport company is seeking a logistics manager to oversee the transportation of cars and freight across the United States. This role offers the chance to work in a dynamic environment, where you will be responsible for receiving and transferring orders, ...Remote jobWeekly pay
$39.38k
...Dispatcher Receive and transmit radio or telephone communications to deploy personnel and/or equipment. Duties and responsibilities include but are not limited to: Conduct computerized criminal background checks and Bureau of Motor Vehicle (BMV) checks. Monitors...Full timeWork at office- ...Dispatcher Position At Central Dispatch For Srm Concrete We are seeking a passionate leader to join our team at Central Dispatch for... ...resolve issues related to delivery schedules, product quality, and service. Ensure compliance with all safety regulations and company...Hourly payWork at office
$18 - $24 per hour
...Join a leader in the snow and ice management industry as a full-time year-round Lead Dispatcher in Macedonia, OH. You'll use the Electronic Dispatch System (EDS) to dispatch snow fighters and monitor their progress, ensuring that snow removal is completed in a timely...Hourly payFull timeSummer workFlexible hoursShift workBusiness Resources One
Macedonia, OH4 days ago- ...Senior Area Customer Service Coordinator, Hospitality Under the direction of the Field Manager this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying...Work at officeMonday to FridayWeekend work
- ...Service Delivery Coordinator Cleveland Office - Cleveland, OH Join Esquire as a Service Delivery Coordinator a front-line role where you'll ensure every interaction leaves a lasting, positive impression on clients while supporting the seamless coordination of legal...Work at officeRemote work
- ...Meeting & Guest Services Coordinator The Meeting & Guest Services Coordinator provides short-term support for meeting and guest services operations during a busy period. This role ensures meeting spaces are prepared, assists with logistics, and supports a seamless...Temporary workPart timeWork at office
$11 per hour
Lolli & Pops Service Lead Ampersand Brands, LLC - Beachwood, Ohio, United States - Information Technology About this position Ampersand Brands is a growing portfolio of beloved confectionery brands, including Hammond’s Candies, the iconic hand‑crafted candy maker, and...Hourly payFlexible hours- The Western Reserve Area Agency on Aging in Cleveland, Ohio, is seeking a Waiver Service Coordinator responsible for coordinating services and authorizing support for clients in community-based programs. The suitable candidate should be compassionate and self-motivated,...
- A leading aviation services company in Cleveland, Ohio is seeking an Environmental Services Coordinator to ensure a clean and safe environment at their facility. Responsibilities include cleaning various areas, maintaining supplies, and adhering to safety protocols. The...Night shiftWeekend work
$59k - $85.1k
...Customer Management Job Sub Function: Technical Customer Service Job Category: Professional All Job Posting Locations:... .... _ Johnson & Johnson is recruiting for a Senior Service Coordinator to support our Orthopaedics business. This position is remote...Remote jobFull timeTemporary workWork experience placementWork at officeLocal areaJohnson & Johnson
Cleveland, OH1 day ago- ...We Are We are a family owned and operated HVAC and Plumbing service company in Greater Cleveland for 50 years. We are a team that... ...of the line products and services, we need a top of the line Dispatcher who genuinely cares about the customer and will look at this opportunity...Work at office
- ...Job Description Job Description The Alarm Dispatcher is responsible for monitoring, responding to, and following up on alarm and signal... ...while prioritizing honesty, integrity, and superior customer service. Our team of associates is our most valuable asset, and we...Work at officeRotating shiftWeekend work
$36.38 - $45.48 per hour
...Anticipated End Date: 2026-08-31 Position Title: LTSS Service Coordinator - RN Clinician (RN Case Manager) Job Description: LTSS Service Coordinator - RN Clinician (Case Manager) Hiring statewide across Ohio. Must reside in the state of Ohio....Temporary workWork experience placementWork at officeLocal area1 day per weekElevance Health
Seven Hills, OH13 hours ago- Integrated Power Services (IPS) is hiring a Field Service Coordinator in Cleveland, Ohio. This role requires strong organizational skills and service coordination experience. The successful candidate will be the hub connecting customers and technicians, handling service...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Dispatcher/Service Coordinator. Be the first to apply!
