Guest Service Agent

Guest Service AgentJoin our dynamic team as a Guest Service Agent, where your friendly demeanor and commitment to exceptional customer service will create memorable experiences for our guests. This role offers an exciting opportunity to be the welcoming face of our establishment, ensuring every guest feels valued and cared for from check-in to check-out.Key Responsibilities:Greet guests warmly and provide a positive first impressionAssist guests with check-in and check-out procedures efficiently and accuratelyRespond promptly to guest inquiries, requests, and complaints, resolving issues to ensure satisfactionManage reservations, cancellations, and modifications using the property management systemProvide information about hotel amenities, local attractions, and servicesMaintain a clean and organized front desk areaCollaborate with housekeeping, maintenance, and other departments to ensure guest needs are metUphold company policies and standards to ensure a safe and welcoming environmentSkills and Qualifications:High school diploma or equivalent; additional hospitality or customer service training preferredProven experience in guest services, hospitality, or customer-facing rolesExcellent communication and interpersonal skillsStrong problem-solving abilities and a positive attitudeAbility to multitask and work efficiently under pressureProficiency in reservation management software and basic computer skillsFlexibility to work various shifts, including evenings, weekends, and holidaysWe foster a vibrant, inclusive culture focused on growth and development. Join us to be part of a team dedicated to delivering outstanding guest experiences and advancing your career in the hospitality industry. We offer competitive benefits and opportunities for professional advancement.Employee Benefits OverviewWe are proud to offer a comprehensive benefits package designed to support your well-being and preparing for your future. Here's a general description of the key benefits available to our employees:401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability.We are committed to fostering a supportive and rewarding environment for all our employees, and these benefits are just one way we show our appreciation for your hard work and dedication.