IT Support Technician

IT Support Technician

Critical to the needs of our IT Department, the IT Support Technician will be responsible for serving business end-user needs via our internal ticketing system at our Houston, TX office. The IT Support Technician should be able to work independently, be self-motivated, process driven, and customer service focused. In return, the company will offer a competitive market-based salary and comprehensive health insurance benefits. We are committed to professional development and growing our business. We are looking for a professional with a growth mindset who desires a progressive career move for a long-term period.

Core Responsibilities:

• Device imaging, configuration, and setup for new hires across North America.
• Maintaining and updating Asset Management systems across companies for end user devices
• Utilize existing knowledge and service strategy to mitigate software, hardware, and networking issues.
• Troubleshoot and resolve all IT issues via phone, web, and in-person channels while meeting set SLAs.
• Service Desk knowledge base management. Creating, updating, and improving support procedures.
• Maintain accounts, software, and hardware compliance to meet IT security standards.
• Support ongoing yearly hardware refresh projects, IT asset tracking, maintenance, and scheduling.
• Execute business support standards, processes and procedures, and guidelines for incident management.
• Work closely with the IT Service Delivery Manager to recommend and implement process improvements.
• Proactively learn and train other staff members in new product and service technologies.
• Engage with remote team members for support when needed.
• Working knowledge of the ITIL framework.

Work Experience:

• 2+ Years of IT Computer Support experience required.

Education/Training:

• High School Diploma or equivalent.

Specialized Knowledge Certificates & Licenses:

• A+ certification are preferred but other industry related certifications will be considered.

Software & Technology Skills

• MS Office 365 Suite, Active Director (on prem and cloud), O365 Admin, Entra, ServiceNow, TeamViewer, Citrix, Intune, Threatlocker, Zscaler, and CAD application knowledge.

At DBMG, we believe our employees are our greatest asset. Our team environment is based on respect, effective communication, and accountability. We believe employees should have great working conditions along with opportunities to grow and develop. We proudly promote a diverse and inclusive workplace where everyone has a chance to be successful. DBMG-Schuff Steel is an Equal Opportunity Employer with an Affirmative Action Plan. We value Diversity.