Surgical Medical Receptionist

Job Description

Job Description

Join a fast-paced surgical practice where you’ll be the first point of contact for patients and play an important role in keeping the office running smoothly. This is an excellent opportunity for a detail-oriented, professional, and patient-focused individual who enjoys working in a medical office environment and supporting both patients and providers.

The Surgical Medical Receptionist will handle front desk and scheduling responsibilities, support patient check-in and check-out, verify insurance information, and help maintain efficient patient flow throughout the day. This role requires strong communication skills, professionalism, and the ability to manage multiple priorities in a busy specialty setting.

Responsibilities:

• Answer, screen, and route incoming phone calls in a professional manner.
• Complete patient check-in and check-out using EMR and/or office systems.
• Verify patient demographics, insurance information, and required visit documentation.
• Collect patient signatures, process forms, and ensure paperwork is complete.
• Collect copayments and other applicable patient payments.
• Facilitate patient flow by notifying providers of arrivals, delays, or schedule backlogs.
• Schedule appointments, procedures, and follow-up services.
• Obtain referrals, authorizations, and eligibility verification as needed.
• Maintain front office supply inventory and place orders as needed.
• Ensure all patient information is handled in compliance with HIPAA guidelines.
• Provide additional coverage for evenings and weekends as needed.

Qualifications:

• High school diploma or GED required.
• Graduate of an accredited Medical Office Administration program preferred, or at least 6 months of medical receptionist experience, or 1 year of clerical experience.
• Strong communication, analytical, and customer service skills.
• Excellent attention to detail and ability to meet deadlines.
• Self-directed, self-motivated, and able to multitask in a fast-paced office.
• Professional phone etiquette and the ability to communicate effectively with patients, staff, and providers.
• Microsoft Office proficiency required.
• Familiarity with EMR/EHR systems and medical office workflows preferred.
• Knowledge of HIPAA and patient confidentiality standards required