Operational Excellence Coach

Job Type


Full-time

Description

Operational Excellence Coach

In-Person, This position is not remote.

Established in 1970, Orthopedic Associates of Hartford, P.C. is one of the area's largest and most respected orthopedic specialty groups.

In support of high-quality patient care, we are currently seeking an experienced Operational Excellence Coach to join our team.


The Operational Excellence Coach is responsible for driving performance improvement, process optimization, and cultural transformation across the organization. This role partners with leaders, clinicians, and staff to implement best practices, Lean principles, and continuous improvement methodologies that enhance patient care, operational efficiency, and financial outcomes. The coach also provides leadership and oversight for Epic, system and staff development training programs including operational workflow design. The Operational Excellence coach will ensure staff and providers are fully equipped to deliver efficient, patient-centered care. This position serves as a mentor, facilitator, and change agent, embedding a culture of operational excellence throughout OAH.

Key Responsibilities


• Epic/System Training & Optimization

• Operational Workflow Design & Oversight

• Performance Monitoring & Analysis

• Change Management


• Training & Development

• Continuous Improvement Support

Skills & Competencies:


• Exceptional facilitation, coaching, and team-building skills.

• Analytical, problem-solving, and data interpretation abilities.

• Excellent communication and presentation skills, with the ability to engage at all organizational levels.

• Ability to manage multiple initiatives simultaneously and drive projects to completion.

• Knowledge of Lean, Six Sigma, Process Improvement or equivalent methodologies.

• Strategic thinking with an eye for detail.

• Ability to influence without authority.

• Collaborative and empathetic leadership style.

• Results-driven mindset with a commitment to patient-centered care.

• Continuous learner with adaptability in dynamic healthcare environments.

PM22

Requirements

Qualifications/Education/Experience:


• Degree in healthcare administration, business, clinical, or related field preferred.

• Minimum 3 years of experience in healthcare operations, quality improvement, training, or performance excellence.

• Track record of leading process improvement initiatives.

• Epic Training experience preferred, including Cadence and Ambulatory credentials.

• Demonstrated experience in operational workflow design, auditing, and retraining to ensure efficiency and compliance.

• Experience training, and coaching staff in a healthcare setting.

Our ideal candidate will be energetic and enthusiastic, able to demonstrate a mature, dependable, and responsible approach while effectively assisting the organization in all interactions, be a highly committed team player, a proactive self-starter, dependable, and able to be flexible in a changing environment.