Resident Relations Specialist

Job Description

Job Description

Status: Non-Exempt Position: Full-time, 35 hours/week

Location: In-person, Lower East Side/East Village, Manhattan

Cooper Square Mutual Housing Association Management (“CSMHAM”) is a non-profit, low-income housing organization on the Lower East Side of Manhattan. The organization is responsible for maintaining over 400 units of deeply affordable housing.

Resident Relations Specialists are the primary point of contact between residents and their property management organization. The Resident Relations Specialist ("RRS") works with residents and staff to identify and resolve a wide variety of issues including:

· building and apt. maintenance issues,

· building and apt. repair issues,

· resident-involved issues that can impact the household or building, (clutter, unsanitary conditions, criminal activity, etc.)

· non-payment issues,

· conflicts between residents.

The RRS conducts regular building meetings to get feedback from residents and share information. The RRS also conducts regular apartment and building-wide inspections to assess housing conditions and other issue that need to be addressed. This is a property management position that also involves activities typically associated with resident advocacy, social work and tenant organizing.

The Resident Relations Specialists work closely with, and reports directly to, the Director Operations. This is an in-person, public facing position.

Specific Responsibilities

· Communicate with residents and address resident concerns.

· Work with staff and residents to identify and correct housing conditions through an internal work order system. Address and track housing code violations as needed.

· Work with staff and residents to address rent arrears issues.

· Send late notices and house rules violation letters as needed.

· Inspect apartments and buildings to identify conditions that impact residents’ quality of life.

· Conduct resident wellness visits as needed.

· Advertise, facilitate and attend resident building meetings.

· Attend and participate in other community meetings and staff meetings.

· Maintain orderly and accurate resident records and files. Create and track “change orders” and enter other relevant information into the organizational database.

· Perform other duties as needed.

 

QUALIFICATIONS

· Minimum of one-year experience with property management, tenant advocacy or equivalent position.

· Excellent follow-up and problem solving skills.

· Excellent people skills: ability to work with and communicate well with all types of residents and all levels of staff.

· Effective communication skills, including basic writing skills (ability to write letters, fill out forms, compose emails, create notices, etc.) and public speaking skills.

· Basic understanding of NYC housing rules (including Housing Maintenance Code) and of tenant/co-op shareholder rights.

· Ability to maintain confidentiality regarding resident personal information and organizational information is essential.

· Ability to stay organized and maintain records and files.

· Ability to manage multiple tasks and shift priorities according to urgency.

· Ability to work with partner organizations to connect eligible residents to social service programs, benefits and other community resources.

· Proficiency in basic Microsoft Office programs.

· Experience using a workplace/client-based database. Experience using a housing management software such as Rent Manager or YARDI is a plus.

· Ability to work independently and as part of a team; willingness to contribute ideas and take direction and receive constructive criticism.

· Willingness to work evenings as needed.

· Willingness to help with organizational events or projects as needed.

· Respect for community residents and co-workers.

· Commitment to CSMHAM mission.

· Commitment to equal treatment of all community members regardless of age, race, ethnicity, religion, national origin, language, citizenship status, family composition, ability, health status, gender, gender identity, sexuality, income, source of income, occupation, employment status, education, appearance, lifestyle, involvement with criminal justice system, drug use, political affiliation, etc.

· Experience working in diverse, multi-lingual, low- and moderate-income communities.

· Fluency in either Spanish, Cantonese or Mandarin is a plus. (but not required)

· Experience working with the following specific populations is a plus: seniors, individuals with mental health challenges, individuals in recovery or dealing with drug or alcohol addiction, formerly homeless, survivors of domestic abuse, formerly incarcerated.

· Experience working for a non-profit organization is a plus.

· A sense of humor is a plus.

 

COMPENSATION

Salary range is $40,000--$50,000, commensurate with experience. Cooper Square Mutual Housing Association Management offers a comprehensive benefits package including employer-funded health and dental insurance benefits (following a 90-day waiting period), voluntary flexible spending plan, Simple IRA retirement plan, and paid leave time.

Company Description

Cooper Square Mutual Housing Association Management (“CSMHAM”) is a non-profit, low-income housing organization on the Lower East Side of Manhattan. We serve as the property manager to Cooper Square Mutual Housing II HDFC (“MHA II”), a residential cooperative made up of 21 buildings. Our primary mission is to manage and preserve the MHA II co-op so that it is permanently affordable for multiple generations of low-income residents. Our style of property management centers on resident engagement and community preservation. A key element to our unique and successful model is that residents who live in our housing also sit on our board of directors.

Besides the MHA II co-op, CSMHAM is also the property manager for several other non-profit buildings on the Lower East Side. All together, the organization is responsible for maintaining over 400 units of deeply affordable housing.

Company Description

Cooper Square Mutual Housing Association Management (“CSMHAM”) is a non-profit, low-income housing organization on the Lower East Side of Manhattan. We serve as the property manager to Cooper Square Mutual Housing II HDFC (“MHA II”), a residential cooperative made up of 21 buildings. Our primary mission is to manage and preserve the MHA II co-op so that it is permanently affordable for multiple generations of low-income residents. Our style of property management centers on resident engagement and community preservation. A key element to our unique and successful model is that residents who live in our housing also sit on our board of directors.\r\n\r\nBesides the MHA II co-op, CSMHAM is also the property manager for several other non-profit buildings on the Lower East Side. All together, the organization is responsible for maintaining over 400 units of deeply affordable housing.