Guest Service Manager

Job Description

Job Description

Radisson Oceanfront Suites Hotel

3101 North Highway A1A Indialantic Florida 32903

Guest Service Manager: Integrity, Ethics, Productivity and Delivery.

This position will be extended to become an Assistant General Manager position depend on the performance.

Hotel experience and knowledge of OPERA, PEP or ONQ will be a plus in more compensation.

The Guest Service Manager is responsible for overseeing the daily operations of the hotel, ensuring high standards of service, and maintaining guest satisfaction and ensuring that service standards are consistently met. This role involves managing staff, coordinating with various departments, and implementing strategies to enhance the overall guest experience. This position is responsible for overseeing the front office operations, managing guest relations, and ensuring that service standards are consistently met. The Guest Service Manager will lead a team of front desk staff, providing training and support to enhance their skills and performance. Additionally, this role involves analyzing guest feedback and implementing strategies to improve service delivery. Ultimately, the Guest Service Manager is dedicated to fostering a welcoming environment that encourages repeat visits and positive word-of-mouth referrals. Also, the Guest service manager will assist the General Manager Daily.

Duties and Responsibilities include the following. Other duties may be assigned.

- Oversee the daily operations of the hotel, ensuring all services are delivered efficiently and effectively. *

- Manage and lead a team of service staff, providing training, support, and performance evaluations. *

- Develop and implement service standards and procedures to ensure guest satisfaction. *

- Coordinate with other departments, such as housekeeping, maintenance, and front desk, to ensure seamless operations. *

- Handle guest complaints and resolve issues promptly to maintain a high level of customer satisfaction. *

- Monitor and manage budgets, ensuring cost-effective operations while maintaining quality service. *

- Conduct regular inspections of the hotel.

- Develop and implement strategies to improve service delivery and enhance the guest experience. *

- Prepare and present reports on service operations and performance to General Manager. *

- Stay up-to-updated with industry trends and best practices to continually improve service standards. *

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Education/Experience:

Experience in Hospitality Management, Business Administration, or a related field; or equivalent combination of education and experience.

Specialized Training:

Experience in hotel management or a similar service industry role.

Compensation: Competitive pay, two weeks PTO the first year accumulated the day of start, you can use after 90 days, Paid Certifications and Training.

Knowledge, Skills, and Other Abilities:

- Excellent leadership and management skills

- Strong communication and interpersonal skills

- Ability to work under pressure and handle challenging situations

- Strong organizational and multitasking abilities

- Knowledge of hotel operations and service standards

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.