Transformation Manager

Overview We’re looking for a dynamic Transformation Manager to join Ten Group. This broad and dynamic role has significant influence over the strategic direction of the company and is responsible for enhancing understanding, decisionmaking, and execution across key areas of the business and operations. As the company grows, this high-impact role will lead transformation initiatives within a unit focused on Change and Transformation, driving adoption of new or emerging mission-critical processes and providing actionable insights through detailed analysis to identify opportunities for growth, automation, and operational efficiencies. You will work on cutting-edge technology with a range of leaders within the business. The role is expected to grow, offering opportunities to develop into key managerial positions within Operations, AI Product or Technology domains. The Transformation Manager will support the Transformation Director and collaborate with senior leadership, including Clever executives, to analyze processes and identify opportunities to drive efficiency through enhanced output or automation. You will drive and lead complex transformation projects from inception to completion, ensuring alignment with strategic objectives, clear communication of goals, effective stakeholder engagement, and continued measurement of ROI. This includes defining project scope, working across cross-functional teams, managing timelines and budgets, and delivering measurable outcomes that support organisational growth and operational efficiency. You may contribute to projects that leverage generative AI to integrate, automate, and enhance business processes. You will be involved in initiatives ranging from transforming member engagement to developing frameworks that empower departments to operate more efficiently or to designing and launching services on new channels. Key Responsibilities Lead and manage end-to-end tech & AI-driven transformation projects, including planning, execution, and monitoring of progress. Identify areas for improvement and develop strategies to optimise business processes while evaluating potential return on investment. Collaborate with cross-functional teams to drive change and ensure successful implementation of transformation initiatives. Conduct detailed analysis of business operations, identify gaps, and propose innovative solutions, including automation and application of AI to drive workflow improvements. Monitor and evaluate the effectiveness of strategy, change or transformation initiatives, making adjustments as necessary. Analytics, reporting and instrumentation of the business: develop analysis, dashboards and KPIs to manage the business effectively and build data-driven decision-making capability. Operational analysis: understand workforce processes and identify opportunities for optimization, profitability across geographies, channels, or propositions to drive efficiencies. Skills & Qualifications Bachelor’s degree in Engineering, Mathematics, Computer Science, or a related field. 3–5+ years of professional experience, ideally within a professional services environment (e.g., management consulting, investment banking, or accounting). Ambitious and motivated to design and lead change. You should join if you can contribute with high levels of ability, judgement, and commitment. High potential with aspiration and capability to grow into future leadership roles within the business. Highly numerate, inquisitive, and analytical, with the ability to translate complex data into clear, actionable insights. Strong ability to learn and adapt to new technologies, processes, and business areas with curiosity to understand how things work. Ability to see the bigger picture and derive strategic insights from numerical analysis. Self-driven and resilient, comfortable operating in ambiguous or evolving environments with multiple priorities. Technical Skills Data Visualization Tools: Tableau, Power BI, QlikView, or Looker. Data Transformation & Querying Languages: SQL, M Code, DAX, or similar. Automation Languages: Python, Java, C#, R, or similar. Automation Tools: Power Automate, UiPath, Blue Prism, Alteryx, or Zapier. Scripting for Workflow Automation: VBA, Shell Scripting, or JavaScript. Guidelines for Hybrid/Home Office option Hybrid working model with a minimum of 2 days per week in the office; regular in-office presence is required for collaboration and cross-functional work. Secure home office at your confirmed address, free from background noise or distractions. Internet service must meet minimum requirements and speed tests must be completed. Rewards and Benefits A competitive salary depending on experience, plus a performance-based bonus. Hybr id working arrangement (home and office). Paid time away from work, including a paid day each year to volunteer. Paid Sabbaticals: one month after every 5 years of service. Ten Loyalty Rewards program with bonuses and gifts. Remote Working Holidays: possibilities to travel and work anywhere in the world. Employee discounts on travel and entertainment. Be part of a global, dynamic, and inclusive team with diverse perspectives. Genuine career opportunities within a dynamic and international company. Who We Are Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998. We deliver travel, entertainment and dining experiences to members across lifestyle, travel, dining, entertainment and retail benefits for over fifty clients including HSBC, Bank of America and Westpac. We serve private members and affluent customers for leading banks and luxury brands, helping clients engage and retain customers while supporting digital transformation initiatives. Ten operates 22 global offices with a sophisticated personalization platform and a network of thousands of supplier relationships. Our services are offered on white-label, co-branded, or affiliate partnerships. Growth Strategy Ten’s strategy focuses on four areas: delivering a world-class member experience, investing in technology, expanding contracts with clients, and establishing a foothold in new markets. For more information, please watch Ten’s Growth Engine video. Diversity & Inclusion We value diversity and inclusion and hire based on merit, competence, performance and business needs. Ten’s policy emphasizes an inclusive work environment and equal opportunity in hiring, promotion, and development. Note: Tenworks with a small preferred list of recruitment agencies only. We are not accepting unsolicited resumes at this time. Ten Group is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr Ten Group