Remote Healthcare Customer Service Representative - Bilingual

Customer Service Representative

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

Guide customers through questions, concerns, or challenges they encounter while using the product or service

Listen actively to understand the root of the issue and provide clear, effective solutions

Record detailed call information for auditing, reporting, and follow-up purposes

Maintain and update customer records to ensure accurate and current information

Identify opportunities to introduce customers to new or enhanced services that meet their needs

Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

High school diploma or GED

6+ months of customer service or sales experience preferred

Work at home environment is in a private residence and matches the address listed on file

Comfortable working with company-issued equipment such as a webcam if applicable.

An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).

Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

Health, dental, and vision coverage with HSA options

Flexible pay options: daily or weekly pay

401(k) retirement plan

Leadership development programs that really grow your career

Open access courses through Alorica Academy

Paid training and tuition reimbursement

Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more

Employee assistance program for personal and professional support

Additional voluntary benefits to meet your individual needs

Bold We challenge conventions and take smart risks

Relentless We deliver results, no matter what it takes

Connected We work as One Alorica because we're stronger together

True We show up as our authentic selves, every single day

Equal Opportunity Employer Veterans/Disabled