Community Health Worker -12 month position

Company Overview

Advance Community Health is a Federally Qualified Healthcare Center in North Carolina serving Wake & Franklin Counties for 53 years delivering quality, compassionate primary health care - every patient, every time - in response to the needs of our communities. We are a model of affordable health care and a trusted partner, building healthy communities, one patient at a time.


Why Join Advance Community Health

Life in the Triangle, with the Atlantic Ocean only two hours to the east and the Blue Ridge Mountains 3.5 hours to the west, living and working in the Triangle area gives you the best life has to offer.


Advance Community Health (ACH) proudly offers employment opportunities in multiple locations throughout the Triangle, including Raleigh, Apex, Cary, and Fuquay-Varina! Our Raleigh office, conveniently located less than 6 minutes from the heart of Downtown Raleigh, gives you easy access to some of the best food and entertainment the Triangle has to offer! No matter who you are, the Triangle offers everything you need to live a happy, fulfilling life!

Benefits Offered

• Company paid Medical for Employee and two dependents.
• Dental, and Vision insurance
• 401(k) plan company match
• All employees receive their Birthday Off
• One Floating Holiday

Position Summary

For the term of one year, The Community Health Worker (CHW) will provide care coordination and patient support services for individuals with changing and complex healthcare needs. The CHW will serve as a liaison between patients, primary care providers, specialists, and other members of the healthcare team to ensure effective communication, continuity of care, and improved health outcomes. The CHW will work closely with patients who require multiple or ongoing medical services to assist in navigating the healthcare system, understanding care plans, and addressing social or systemic barriers to care.

The CHW will aim to:

• Improve continuity and coordination of care for patients with complex needs
• Increase patient understanding of and adherence to care plans
• Reduce missed appointments and preventable hospitalizations
• Enhance patient satisfaction and trust in the healthcare system
• Support primary care providers and specialists by closing communication gaps and ensuring follow-through on care recommendations.

Additionally:

• Build and maintain partnerships with local organizations and other stakeholders.
• Assist with monitoring program outcomes and generate impact reports for internal and external stakeholders.

Skills & Competencies:

• Strong organizational, communication, and problem-solving skills.
• Ability to assist patients with navigating social determinants of health
• Culturally competent and committed to health equity and community-based care.

Education

• Minimum: High School Diploma or GED.
• Preferred/Advanced: Associate's or Bachelor's degree in Public Health, Social Work, or a related field; Community Health Worker certification

Experience & Skills:

• Lived Experience: Personal experience with health challenges (addiction, disability, immigration), shared culture, language, or background is a huge asset.
• Work Experience: Previous roles as a Community Health Worker, case manager, or volunteer in health/social services.
• Experience working in or with community health centers, or safety-net providers
• Proficiency in computer skills including Word, Outlook, and Excel
• Must be able to work flexible hours.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Tasks, duties, and responsibilities, as listed in this position description, are not exhaustive. The Organization, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills and/or education will also be considered, so qualifications of incumbents may differ from those listed in the Position Description. The Organization, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms.

Full time, Mon - Fri or weekends 40 hrs/week 8am - 5pm (varies)
8 hours per day excluding lunch