Phone Receptionist
CommonSpirit Health
Phone Receptionist
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.
As our Phone Receptionist, you will be the first point of phone customer service contact, providing essential communications and distributing calls for a diverse range of internal and external stakeholders. Every day, you will expertly manage incoming calls, offering exceptional customer service to patients, physicians, and various staff. Your duties include collecting/updating demographic and insurance information, verifying eligibility, taking messages, and scheduling appointments via an electronic system. To be successful in this role, you will possess outstanding communication and interpersonal skills, a professional phone demeanor, and exceptional organizational abilities.
Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.
Consistently makes eye contact and smiles.
Demonstrates active listening with positive can do attitude.
Consistently respectful, concerned, and shows empathy.
Uses scripted greeting. "Thank you for choosing Mercy Medical Group this is (your name) how can I help you"
Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.
Required:
- High School Graduate General Studies, upon hire or
- High School GED General Studies, upon hire
Preferred:
- Six (6) month's experience in an outpatient setting as a Medical Office Phone Receptionist or
- an equivalent amount of experience in a high-volume customer service role in another industry/environment; or
- 6 months experience as a Health Information Associate within Dignity Health Medical Foundation.
- Experience with multi-line phones/ACD phones
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. Our 130+ clinics across the state of California deliver high-quality, patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, along with our joint ventures and partnerships, we offer a robust, state-of-the-art health care delivery system in the communities we serve. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.
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