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Sales Administrator

BIOSITE, part of the ASSA ABLOY Group, the global leader in access solutions, is transforming how the world is built. Every day, we turn technology into powerful services that redefine construction operations, making worksites safer, smarter, and more efficient.

Our solutions empower customers to lead change across workforce management, site security, safety, logistics, reporting, and communication. We collaborate closely with general contractors, subcontractors, and construction teams to deliver tailored services including smart badging, real-time location tracking, integrated access control, mass messaging, real-time reporting, and emergency mustering.

As a trusted partner to some of the nation's largest and most forward-thinking construction companies, BIOSITE supports thousands of organizations and workers on our platform together driving innovation and building a safer, more connected construction industry.

About the Role

The Sales Administrator is responsible for maintaining the integrity of sales data, supporting daily sales operations, and ensuring efficient processing of quotes, orders, and customer requests. This role is essential to enabling the sales organization to operate effectively while delivering a high-quality customer experience.

The Sales Administrator serves as a central point of coordination between customers, the Sales team, Operations, and internal support departments. Responsibilities include managing order workflow from entry through delivery, maintaining accurate CRM and ERP records, and supporting overall sales effectiveness.

Key Responsibilities

Sales & Order Management

• Maintain strong relationships with commercial and channel customer segments, as well as key decision makers within developer and construction firm accounts.
• Increase sales opportunities by actively identifying, cultivating, and converting referrals, and by upselling complementary products and services when appropriate.

• Process customer orders, amendments, warranty requests, and concessions accurately and within defined timelines.
• Review and interpret order documentation to validate configurations, pricing, and product specifications.
• Enter and maintain orders within CRM (Salesforce) and ERP systems (SAP).
• Update orders with changes to pricing, scheduling, shipping, and product details.
• Ensure all orders follow company guidelines relating to pricing, discounts, and terms.

Customer Service & Communication

• Serve as the primary point of contact for customer inquiries related to orders, pricing, availability, and delivery status.
• Resolve billing, shipping, and order-related issues in collaboration with internal teams.
• Manage escalated customer concerns and provide timely, professional solutions.
• Deliver exceptional customer service during every interaction.

Quote & Documentation Management

• Prepare and distribute accurate customer quotes.
• Maintain organized records of quotes, sales documents, and supporting customer files.
• Review and manage required documents for contract or insurance-related projects.
• Create and maintain project folders for downstream handoff.

Data & System Management

• Maintain accurate customer, product, and pricing information in CRM, ERP, and shared systems (e.g., OneDrive).
• Support data uploads for new projects and system updates.
• Manage and maintain vendor portals, ensuring accurate and timely data entry.

Sales Support & Cross-Functional Coordination

• Act as a liaison between Sales, Operations, and Customer Support teams.
• Coordinate shipments, freight requirements, and special customer needs with Operations.
• Participate in sales, operational, and cross-functional meetings.
• Assist in developing and maintaining Standard Operating Procedures (SOPs).

Returns, Warranty & RMA Processing

• Coordinate all Return Merchandise Authorizations (RMAs).
• Process credit memos for Cost of Poor Quality (COPQ) when applicable.
• Manage warranty claims from intake through resolution, including shipment coordination with operations.

Reporting & Analytics

• Generate and maintain sales-related reports as needed.
• Monitor order accuracy, backlog status, and other key performance metrics.
• Support data collection and reporting for leadership and cross-functional teams.

Experience

• Associate or bachelor's degree preferred.
• 2+ years of experience in sales administration, order management, or customer service.
• Experience in manufacturing, construction, or similar industries preferred.
• Proficiency in Microsoft Office and CRM systems (Salesforce) and ERP systems (SAP or equivalent).
• Strong verbal and written communication skills.
• Ability to work effectively with customers and cross-functional teams.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience working in a high-volume, deadline-driven environment.
• Familiarity with sales reporting, scheduling, and data analysis.