Customer Success Associate

Job Description

Job Description

HRFP is seeking a highly-motivated, self-starter individual to be a part of our Managed Support Services Department. We are providing the opportunity to work hands-on with the SAP SuccessFactors HCM application at multiple customer installations coordinating business processes, payrolls, and downstream business applications. We are asking that you be willing and open to learning as much as possible as quickly as possible. The one thing we promise is that the more you are willing to put into this endeavor, the more you will learn, and faster you will become a truly valuable contributing member of our fast-growing organization!

Job Responsibilities

The Customer Success Associate job responsibilities include, but are not limited to:

• Address Customer tickets and requests in a timely manner

• Review and troubleshoot errors; coordinate with the client(s) where master data correction is needed

• Assist with data imports/exports

• Coordinate payroll approvals with the client(s)

• Assist with payroll processing and posting

• Assist with Statutory Reporting

• Coordinate transmission of forms with client(s)

• Coordinate meetings with clients and other HRFP resources as needed

• Create “How-To” Documentation for tasks and processes

• Manage client requests via a ticketing portal and coordinate with technicians to resolve each ticket

• Perform time and performance reporting

• Perform analytics on ticket statistics to ensure we are maintaining a high level of customer satisfaction

• Other administrative duties as needed

Standard Working Hours

10am-7pm CST

Monday - Friday

Preferred Skills

An ideal employee will possess the following skills:

• Self-motivated with excellent communication and interpersonal skills

• Strong organizational and analytical skills

• Interest in new technologies

• Paying close attention when receiving information and drawing out more information than received in normal discourse

• Gathering, analyzing, and evaluating issues and information to come to an unbiased conclusion

• Finding solutions to problems and understanding the steps used to solve the problem

• Weighing the evidence and options at hand to determine a specific course of action

• Paying close attention to an issue, topic, or interaction in order to retain information for the future

• Working with individuals and other groups to achieve common goals

• Inferring what others are thinking by observing them

• Budgeting and allocating time for projects and goals and structuring schedules to minimize conflicts and maximize productivity

• Generating ideas, concepts, or inferences that can be used to create new things

• Desiring to learn and understand new or unfamiliar concepts

• Conceiving and thinking about new ideas, concepts, or images

• Practicing rules and standards that guide conduct and guarantee rights and fairness

• Identifying and understanding the emotional states of others

• Working with others, coordinating efforts, and sharing resources to accomplish a common project

• Withstanding setbacks, avoiding discouragement, and persisting toward a larger goal

Required Qualifications

• Excellent English language, oral, and written communication skills

• US Citizenship or authorization to work in the United States

Compensation

• Competitive salary depending on experience

• Health insurance including HSA spending account, Dental and Vision

• Paid Time Off & Holiday Pay

• 401k

Company Contact Information

• email: View email address on ziprecruiter.com

• Facebook:

• LinkedIn: -focal-point

• Twitter: twitter.com/hrfocalpoint

Company Description

HR Focal Point (HRFP) is a rapidly growing technology consulting company. We specialize in the implementation and support of the on-premise and cloud-based Human Experience Management (HXM) applications from SAP, the largest enterprise resource planning software company in the world. At HR Focal Point we are passionate about helping our customers find the right SAP solutions and tailoring the system and our services to fit their unique needs. Our goal is to deliver the highest quality of service to our clients.

We are always looking to expand our company with people who share our passion and enthusiasm for creating the best experiences for our customers. Our Managed Support Services (MSS) Team provides personalized, ongoing support to our clients through implementation and beyond. This SuccessFactors consultant position will provide an exciting opportunity to build long lasting client relationships and continually improve and build on their respective systems.

Company Description

HR Focal Point (HRFP) is a rapidly growing technology consulting company. We specialize in the implementation and support of the on-premise and cloud-based Human Experience Management (HXM) applications from SAP, the largest enterprise resource planning software company in the world. At HR Focal Point we are passionate about helping our customers find the right SAP solutions and tailoring the system and our services to fit their unique needs. Our goal is to deliver the highest quality of service to our clients. \r\n\r\nWe are always looking to expand our company with people who share our passion and enthusiasm for creating the best experiences for our customers. Our Managed Support Services (MSS) Team provides personalized, ongoing support to our clients through implementation and beyond. This SuccessFactors consultant position will provide an exciting opportunity to build long lasting client relationships and continually improve and build on their respective systems.