Sr Manager, SAP Transformation - P2S Field ServiceManagement&Integration(Remote)

Date Posted: 2026-10-30
Country: United States of America
Location: US-GA-REMOTE
Position Role Type: Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance Type: None/Not Required
Security Clearance Status: Not Required
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.
What You Will Do

Lead the design, development, and implementation of enterprise Field Service Management processes and capabilities within the SAP S/4HANA Plan to Sustain transformation.
Develop and manage project plans, timelines, deliverables, and resources associated with Field Service Management process development, system integration, and deployment.
Define and standardize end-to-end Field Service Management processes, including service requests, work order management, technician scheduling and dispatch, field service execution, service confirmation, and service order completion.
Ensure seamless integration of Field Service Management processes with SAP S/4HANA and supporting enterprise applications, including service management, maintenance, inventory, procurement, finance, and customer service.
Partner with RTX business units to identify operational requirements, evaluate process variations, and establish standardized enterprise solutions while addressing approved business-specific needs.
Collaborate with Digital Technology, system integrators, and cross-functional process teams to define functional requirements, integration points, and solution design specifications.
Provide leadership and oversight of Field Service Management solution development, configuration, integration testing, user acceptance testing, and deployment readiness.
Identify and mitigate risks associated with Field Service Management process changes, system integrations, data dependencies, and operational transitions.
Communicate project progress, key decisions, risks, and strategic recommendations to vice presidents, senior leaders, and business stakeholders.
Lead organizational change management activities to support adoption of standardized Field Service Management processes, technology solutions, and operating procedures.
Identify opportunities to improve technician productivity, service execution efficiency, resource utilization, and operational visibility through SAP S/4HANA and integrated Field Service Management technologies.
Manage relationships with system integrators, technology providers, and implementation partners to ensure quality, accountability, and timely solution delivery.
Establish and monitor key performance indicators (KPIs) related to Field Service Management performance, including service response times, first-time fix rates, work order completion, technician utilization, and service execution efficiency.
Support enterprise governance, process documentation, and solution standardization to ensure consistency, compliance, and alignment with RTX transformation objectives.
Mentor and develop team members while promoting collaboration, accountability, and continuous improvement across the Plan to Sustain organization.

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