Desktop Support Level II

$26 per hour

Full-time

Pomeroy

Waterloo, IA

:
Job Title: Desktop Support Level II Technician
Location: Waterloo, IA
Job Type: Full-Time
About Us: Pomeroy is a dynamic and innovative company dedicated to providing top-notch IT solutions. We provide contractor support for MidAmerican Energy Company. We pride ourselves on our commitment to excellence and our ability to adapt to the ever-changing technology landscape. Join our team and be part of a company that values your skills and expertise.
: We are seeking a skilled and motivated Desktop Support Level II Technician to join our IT team. The ideal candidate will have a strong background in desktop support, excellent problem-solving skills, and the ability to work independently and as part of a team.
Responsibilities :
Provide advanced technical support for desktops and laptops.
Troubleshoot and resolve hardware and software issues.
Assist with network connectivity problems and configuration.
Perform system upgrades and installations.
Document and track support requests using a ticketing system.
Collaborate with other IT team members to resolve complex issues.
Provide training and support to end-users.
Ensure compliance with company policies and procedures.
Imaging devices with a corporate image.
Qualifications :
Bachelor's degree in information technology, computer science, or related field (preferred).
Minimum of 2 years of experience in desktop support or related role.
Strong knowledge of Windows operating systems.
Experience with remote desktop support tools.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple tasks.
Benefits :
Health, dental, and vision insurance.
401K.
Paid time off and holidays.
Professional development opportunities.
#LI-JM1
Job Type: Full-time
Pay: $26.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Work Location: In person

Apply

Vacancy posted 4 days ago

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