Patient Access Rep

Patient Access Rep

Job Category: Call Center Requisition Number: CPATI003004

Full-Time On-site Lafayette, LA Heymann Lafayette, LA 70503, USA

Job Details

Description

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

What We Offer:

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

About the Role:

• Operate a multi-line switchboard at a CIS location to manage incoming calls and direct them accurately.
• Schedule patient appointments, diagnostics, and lab visits using clinic templates in the practice management system.
• Support patient care and communication flow through efficient call handling and accurate documentation.

How You'll Drive Our Mission Forward:

• Answer 100150 calls daily, routing them correctly and ensuring patients receive timely service.
• Schedule appointments according to clinic protocols, maintaining precision in the electronic medical record (EMR).
• Document all communication appropriately and ensure accurate message routing to the correct clinical teams.
• Achieve high-performance metrics (e.g., 85% of calls answered within 30 seconds; <10% abandonment rate).
• Contribute to a seamless patient experience by ensuring efficient phone operations and communication standards.

What Makes You a Great Match:

• High school diploma preferred with experience using a multi-line phone system.
• Strong verbal communication skills and ability to multitask in a fast-paced environment.
• Detail-oriented with the ability to document and route messages accurately in the EMR.
• Dependable and adaptable with a commitment to supporting CIS's mission and patient-focused care philosophy.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.