Quality Assurance Reviewer
DGS Office of External Affairs
This Quality Assurance Reviewer position with the Illinois Department of Human Services performs comprehensive reviews of case records and call recordings for State and Federal Assistance programs to ensure compliance with SNAP, state, and departmental regulations. The role involves analyzing data, conducting interviews with assistance recipients and staff, and preparing reports with recommendations for improvement. Based in Joliet, this position requires travel including overnight stays and involves working with public assistance policies and procedures. Key qualifications Four years of college with coursework in behavioral sciences Two years of professional experience in casework or related area Ability to travel with overnight stays as appropriate Experience with public assistance policies and programs including SNAP Proficiency with Microsoft Office Suite programs Ability to work overtime and outside regular business hours #J-18808-Ljbffr
Vacancy posted 2 days ago
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