Community Solutions Customer Service Representative I

Customer Service RepresentativeImagine making a real difference for customers by guiding them through Spectrum's Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum's reputation.ResponsibilitiesHow You'll Make an ImpactResolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum's diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offeringsWorking ConditionsOffice environment with various schedules including holidaysQualificationsWhat You'll Bring to SpectrumRequired QualificationsEducationHigh school diploma or equivalentExperienceCustomer service and sales or retention experienceSkillsAbility to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigationPreferred QualificationsExperience1+ years working in cable operations or telecommunications call center