Guest Service Lead

Guest Services Lead- Publix Sports Park

LOCATION: Panama City Beach, FL

DEPARTMENT: GUEST SERVICES

REPORTS TO: ASSISTANT GENERAL MANAGER

STATUS: FULL-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Publix Sports Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Panama City Beach, Fl. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Publix Sports Park is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services Lead provides all guests' first point of contact. This position is expected to provide excellent customer service to all visitors and display a vast knowledge of the facility's programs and offerings.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Act as a liaison between the venue and the guests
• Provide superior customer service
• Register guests and process payments for leagues, camps, clinics, drop-in, etc.
• Help ensure compliance with all cash handling procedures
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Operate multi-line phones
• Maintain confidentiality and discretion with guest and team member information
• Professionally resolve guest concerns and complaints and/or direct to the appropriate Manager
• Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
• Service as point person on shift
• Complete special projects, daily assignments, and other duties as assigned by management

MINIMUM QUALIFICATIONS:

• Must be at least 18 years of age
• Flexible work schedule nights, weekends, holidays
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills, detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and work well with others
• Commitment to the safety and well-being of others

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Must be able to lift 50 pounds waist high
• May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop or bend
• Will be required to operate a computer
• Facility has intermittent noise