Home Care Client Services Manager

Job Description

Job Description

Benefits:

• Competitive salary
• Dental insurance
• Health insurance

Home Care Client Services Manager

Position Summary
Homewatch Caregivers of Lower Bucks County is looking for a Home Care Client Services Manager to manage and lead the Care team and be able to perform all aspects of client service delivery, care coordination within the agency. This individual ensures high-quality, compliant, and compassionate service for all clients while supporting agency growth, retention, and community partnerships.

Reports to: Owner
Core Responsibilities
1. Care Management & Client Oversight

• Conduct comprehensive client assessments (initial and ongoing)
• Develop individualized care plans aligned with client needs and payer requirements
• Monitor changes in condition and coordinate interventions
• Conduct supervisory visits (in-home and virtual as required)
• Oversee documentation accuracy and compliance
• Provide guidance on dementia care, complex cases, and high-risk clients
• Reduce hospital readmissions through proactive wellness tracking
• Serve as escalation point for care-related concerns

2. Service Delivery Leadership

• Ensure seamless client onboarding and service initiation
• Monitor client satisfaction and retention
• Oversee service continuity during caregiver call-offs
• Partner with scheduling to ensure appropriate caregiver-client matching
• Identify service gaps and implement corrective action plans
• Track and improve KPIs:
  • Missed shifts
  • Client satisfaction
  • Care plan compliance
  • Hospitalizations
  • Overtime related to care planning gaps

3. Community & Referral Partner Engagement

• Serve as clinical liaison to:
  • Hospitals
  • Rehabilitation Centers
  • Elder law attorneys
  • Assisted living communities
  • Veterans Care organizations
• Conduct care consultations with prospective clients/families
• Support educational workshops (dementia, stroke awareness, caregiver burnout)
• Maintain strong communication with referral sources regarding client progress
• Identify new partnership opportunities

4. Team Leadership & Caregiver Support

• Provide clinical coaching to caregivers if needed
• Conduct skills refreshers and in-field training if needed.
• Address caregiver-client compatibility issues if needed
• Partner with HR on performance concerns related to care delivery
• Reinforce documentation standards and compliance

Required Qualifications

• Minimum 23 years in care management, home care, hospice, hospital or geriatric services
• Strong knowledge of community resources for seniors.
• Experience with care transitions, hospital discharge planning, or post-acute care coordination.
• Strong assessment and care planning skills
• Experience working with seniors and dementia care
• Knowledge of Medicaid waiver programs preferred
• Knowledge of Veterans Affairs Benefits preferred
• Excellent communication and leadership skills
• Ability to manage multiple clients and urgent situations in a fast-paced environment.
• Ability to balance client care management with community relationship building to support high-quality service delivery and strong referral partnerships.
• Participate in and occasionally lead community education events related to aging, dementia care, and maintaining independence at home.