Meter Revenue Operations Business Analyst

Job Summary MRO Support provides system administration and support enabling efficient and effective Meter and Revenue Operations for our Operating Companies. We are responsible for meter head-end systems such as Landis + Gyr Command Center, Silver Spring Networks Utility IQ, Clevest Fieldnet, and other meter data systems such as Oracle's Meter Data Management System and Meter Asset Management Systems. We drive key strategic initiatives that enhance and improve performance of our systems and business processes, enabling AEP to adapt to rapidly changing meter technology. This position will ensure accurate and timely meter data for the following Business Processes: Billing, Meter Asset Management and Financial Reporting, Regulatory obligations, Revenue protection activities, and Mass Meter Installations. Collaborate with our Operating Company customers, C&D.S peers and IT partners driving for continuous improvement. This position is responsible for moderately complex requests and issues, conducts end-user training, and takes the lead on small to medium projects of moderate complexity. Job Description What you’ll do: Provide business unit project management and business analysis leadership to MDM and head end system IT projects. Provide training and guidance to lower-level team members. Resolve end users requests and system defects on moderately complex issues. Prioritize and track requests and issues from MRO organizations. Communicate with end users to understand issues and questions on more complex issues, and set expectations of resolution timeframe based on priorities. Generate moderately complex reports. Identify the need for and create documentation to support daily responsibilities or end-user training. Conduct end-user training. Participate in the definition, creation, and ?implementation of business processes (such as billing, meter asset management and financial reporting, regulatory obligations, revenue protection activities, and mass meter installations) or systems enhancements. Perform BU Lead or Product Owner role for small to medium projects of moderate complexity. Define functional requirements. Prioritize requests for enhancements for business initiatives. Develop Business Case documentation to support initiatives and gain approval for business process enhancements. Develop test cases and execute them. Conduct end-user training. What we’re looking for: Education: Associate's Degree in Engineering, Business, IT or related field such as Engineering or Computer Technology, or High School Diploma or GED and two (2) years of related experience. Work Experience: Minimum of two (2) years of related experience in addition to any years of experience noted above. Other Must Haves: Travel requirements up to 10% of the time Physical demand level is Sedentary Excels in verbal and written communication skills. Demonstrates strong organizational and time management skills for self and assistants others. Demonstrates behavior aligned with AEP Values (Zero Harm, Integrity and Stewardship, Adapt and Achieve, Customer Focus) Demonstrates initiative and a questioning mindset. Advanced competency in PC skills such as Microsoft Office and AEP applications and software. Advanced proficiency in querying languages. (SQL, QMF) MS Excel and MS Access a plus. Advanced proficiency in querying languages (SQL, QMF) MS Excel and MS Access a plus. Compensation Data Compensation Grade: SP20-007 Compensation Range: $87,633.00 - $109,543.00 The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics. #J-18808-Ljbffr American Electric Power