Inside Sales Specialist

Overview Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We are hiring an Inside Sales Associate. The Inside Sales Associate sells products and/or services to customers through a variety of mediums and acts as the post-sale point of contact, focusing on ongoing customer satisfaction, retention, and growing the business. Responsibilities Contacts both new and existing customers to sell new and recurring business Creates and delivers proposals to customers Receives orders from customers and internal sources, reviews them for accuracy and sends in for processing Ensures customer satisfaction and retention by providing excellent customer service and support, resolving any customer concerns or issues Accurately records information in CRM for forecasting Continues to stay up to date on company and customer technology to remain a trusted partner Sells complex products / services; utilizes knowledge of products / services and industry to evaluate and recommend best solutions to customers Follows a strategic sales process with an established base of accounts and stable revenue responsibility May utilize knowledge of industry to recommend updates or changes to product and service offering Other duties as assigned Requirements and Qualifications Required: High School Diploma or equivalent; 3+ years of experience in a technical field and/or customer support position, ideally within a manufacturing environment BA/BS preferred Sales experience required Strong verbal and written communication skills Intra-departmental communication for purpose of alignment/information sharing Working understanding of company products / services Experience with the collaborative selling process Utilizes sales techniques effectively and develops familiarity with industry Ability to identify and cultivate sales from new and/or existing customers Ability to complete sales with minimal supervision Fluency in Microsoft Office applications (Outlook, Word, Excel) Basic understanding of SAP ERP and Microsoft Dynamics CRM systems Travel requirement: 5% High Impact Behaviors Continuous Professional Development: Committed to lifelong learning and staying abreast of industry trends and best practices. Collaboration and Teamwork: Works well with others, contributes to team goals, and values diverse perspectives. Results-Driven Performance: Focuses on delivering results and achieving objectives efficiently and effectively. Compensation and Benefits Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. Xylem offers a competitive compensation package with a generous benefits package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement. About Xylem and Inclusion Join the global Xylem team to be part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water. We value inclusion and belonging, support Employee Resource Groups (ERG), and are proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, fostering an environment free from discrimination or harassment. Legal and Administrative Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed.

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