AV/VC Onsite Support Technician

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Milestone Technologies is looking for a technician with a passion for live events, audio-visual experience, and a commitment to program excellence to join our AV/VC and Event Operations Team. The AV/VC and Event Operations Team provides comprehensive event production services, and day to day AV Operations support. This role acts as the point of contact for AV operational work, including break/fix, vendor facilitation, and 'sweeps' of our AV spaces. Events may range from small team meetings with a simple video conferencing to large company-wide productions with streaming/recording/video assets.

Please note this position is located in Old Toronto and requires five days a week on-site.

Responsibilities
Own day to day AV/VC and Event Operations in the local office
Proactively monitor health dashboards across various AV services
Primary POC for AV conference room sweeps and ensure all conference rooms are functional
Collaborate and troubleshoot with Helpdesk Technicians globally
Work with AV team on operational tasks such as break/fix or in-room support
Collaborate and escalate issues in a timely manner with AV Engineering
Perform hardware/system upgrades
Review client requests and provide technical direction for the planning, scheduling, and, delivery of services
Execute AV productions as assigned, whether in the studio or a live event
Operate PTZ cameras, video switchers, digital audio mixers, and Crestron routing systems for large and medium scale events
Manage streaming encoding and quality during live events; trim and deliver recorded events
Act as the technical POC during board meetings and high-profile conference calls
Oversee vendor technicians on larger scale events
Contribute to management and documentation of on-site equipment and protocols

Skills
HS Diploma or GED required
Minimum 2+ years of AV/Event production in a corporate environment
Minimum 5 years experience with AV/VC Event Support
Preferred knowledge of tools:

Video conferencing - Google Meet, Zoom, Teams, etc.

Slack, Domotz, Crestron, XPanel, Google Admin, Robin, Logitech Sync, Rockbot
Experience owning an event end to end from event request to technical execution
Operational experience with event production equipment such as soundboards, audio mixers, camera controllers, video switchers, streaming codecs, microphones, etc
Working knowledge of editing software, basic cinematography, and lighting
Previous experience in customer-facing or client support role
Versed in Apple OS, presentation software like Keynote, and PPT
Ability to navigate and troubleshoot AV Signal Flow
Ability to lead and respond to changes in a short time frame; stay cool under pressure
Excellent interpersonal and communication skills
Love of video production and everything that comes with live productions

#LI-NL1

Compensation

Estimated Pay Range: $78K to $82K CAD + Benefits

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.