ServiceNow Developer Senior

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Developer Senior based in the United States. This senior-level role focuses on designing, developing, and customizing solutions on the ServiceNow platform for mission-critical government environments. You will build applications, automate workflows, integrate systems, and enhance ITSM capabilities to address complex business and technical requirements. The position combines hands-on software development with platform administration, troubleshooting, technical leadership, and continuous process improvement. You will collaborate with technical and non-technical stakeholders to translate requirements into effective solutions aligned with customer value streams. The role offers a fully remote environment with opportunities to lead technical initiatives, mentor colleagues, and contribute to evolving development methodologies. You will work in a fast-paced Agile setting where strong analytical skills, sound judgment, and clear communication are essential. This opportunity is suited to an experienced ServiceNow professional who wants to contribute directly to high-impact government missions while continuing to grow technically and professionally. Accountabilities: - Develop and customize applications and modules on the ServiceNow platform, particularly within ITSM areas such as Incident, Problem, and Change Management. - Create custom scripts, including Business Rules and Script Includes, to automate processes and address business requirements. - Design and maintain integrations between ServiceNow and external systems using REST, SOAP, web services, and related technologies. - Perform ServiceNow administration activities, including user and role management, system maintenance, and platform health checks. - Customize user interfaces, forms, workflows, and other platform functionality to align with operational and business needs. - Provide technical support and troubleshooting for platform functionality and integrated processes.

- Partner with end users, stakeholders, and management to define and develop reports, dashboards, and data analysis solutions. - Participate in technical process reviews, postmortems, and continuous improvement initiatives. - Analyze requirements, identify technical challenges, troubleshoot issues, and develop effective solutions. - Contribute to methodology improvements, customer deliverables, technical specifications, and proposal activities. - Lead Scrum demonstrations, working groups, and other team initiatives while communicating technical concepts to diverse audiences. - Collaborate with stakeholders at all levels, influence technical decisions, and mentor junior team members to support professional development. - Maintain relevant ServiceNow and industry certifications and pursue additional certifications as appropriate. Requirements: - Technical training, relevant certification(s), or a degree in a technical or related discipline. - At least 3 years of relevant professional experience. - Demonstrated experience developing and customizing ServiceNow applications and modules, particularly ITSM solutions. - Experience creating and consuming integrations using REST, SOAP, web services, or similar technologies. - Strong scripting capabilities in at least one programming language, preferably JavaScript. - Familiarity with ServiceNow data management tools such as Import Sets, Transform Maps, and the Configuration Management Database (CMDB). - Ability to understand complex requirements, troubleshoot technical issues, and develop practical solutions aligned with customer needs. - Understanding of Agile software testing and development lifecycles, including smoke testing, integration testing, and production deployment.