Customer Support Representative

Company:Driven Brands Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience. Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things. Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together. Performance matters. We take pride in it. We own it. We show up for one another and for our communities. Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.

JOB DESCRIPTION:

Customer Service Representative Benicia, CA - Hybrid Driven Brands is looking for a full-time Customer Service Representative to support our 1-800 Radiator brand. You will be responsible for helping customers with questions or concerns regarding company products and services. You will be responsible for communicating with customers over the phone or via email, filling out forms after each interaction to determine frequent customer feedback or questions and participating in meetings with the customer service team to develop new strategies. The right candidate will understand general customer service principles. What you’ll Drive: Answering inbound calls from customers requesting price, availability, and delivery information Taking customer service calls and following up on customer quotes Escalating important customers issues with team members and management Some office administrative tasks (ex. photocopying, data entry) What you’ll Bring: 1 year of customer Service experience Ability to communicate effectively Detail oriented Critical thinking and problem solving Sales experience is an asset Bi-lingual Spanish/English preferred but not required Shift Information: 5-day workweek between Monday-Saturday with 1 day off during week M-F in-office, Saturdays remote Shifts are 8 hours each, with a lunch break Shifts will start between 6:00am-9:00am Equipment provided Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

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Position Location: California Compensation Range: $20.00 - $35.60 Compensation Frequency: Annual Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: Get early access to 50% of your earned wages at any time through our myFlexPay program.