Field Service Technician

Job Title

The scope of position: The position is currently 90-day contract-to-hire. Candidates need to live in the Saint Augustine, FL area. Candidates should be pre-screened to confirm that they fit the below requirements listed. Strong hardware break-fix experience. The transition rate upon full-time will be $17 - $20 for entry-level technicians.

Minimum Requirements

• Deskside support experience - 4 years
• Desktop break/fix experience - 4 years
• Field technician dispatch experience - 4 years
• Laptop break/fix experience - 4 years
• Networking experience - 4 years
• Printer break/fix experience - 4 years

• Need 1 resource (s) to perform Break & Fix work during 90-day contract-to-hire • Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA's) • Technician will travel to each client's location • Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer • Works under general supervision • There will be overtime Minimum requirements: strong hardware experience • 4 years plus supporting Desktops, Laptops, and Printers. • 4 years plus with customer service experience • Reliable transportation (This is a driving position – reimbursed accordingly) • Able to work weekends, staggered or late shifts possibly including evenings and/or weekends • Personable as they will be interacting with a wide range of users and environments • Can work on a ladder of lift and are able to lift up to 50lbs. • After training is complete, candidate will be added to the on call rotation 7x24 Basic needs/haves • Able to work from a bent, crouched, or kneeled position • Smartphone with tethering/hot spot capabilities (Reimbursed within Corporate Guidelines) • Laptop • Basic hand tools • Possess a valid driver's license Preferred, NOT REQUIRED: • CompTIA A+ • OEM printer warranty certifications • OEM laptop/desktop warranty certifications • Server experience would be a bonus