Senior IT Support Engineer
Globality Inc
Globality is looking for a proactive Sr. IT Support Engineer to join our IT team and ensure our technology environment runs smoothly. Responsibilities Act as a trusted partner to both technical and non-technical stakeholders, managing escalations and solving complex IT issues with creativity and precision. Provide hands‑on support and resolve tickets escalated through our service desk system. Troubleshoot networking issues, including DNS, firewalls, and routing. Manage SLAs, prioritize queues, handle escalations, and ensure timely resolution. Communicate effectively with business users, translating technical issues into clear explanations. Administer and support cloud‑based platforms and services (Office 365, Azure, AWS, Active Directory, Slack, Okta). Perform hardware, networking, and cybersecurity‑related support tasks. Own incidents, tasks, and projects end‑to‑end; use initiative to drive solutions. Follow documented processes and procedures; identify and implement improvements. Balance time, priorities, and communication across multiple stakeholders. Benefits Premium Health Benefits Distributed Team Building Learning & Development Award Winning Culture Qualifications Strong analytical and problem‑solving skills. Experience managing ticket queues, SLAs, and escalations. Excellent written, verbal, and interpersonal communication. Demonstrated ownership: initiative, accountability, drive. Experience managing mobile device/endpoint platforms (Jamf, ManageEngine). Strong time management, prioritization, and communication. Proficiency with cloud tech platforms (Office 365, Azure, AWS, Active Directory, Slack, Okta). Working knowledge of computer hardware, networking, cybersecurity. Solid troubleshooting skills in networking (DNS, firewalls, VPN). Hands‑on familiarity with service desk and remote support tools. Experience with configuring and maintaining SSO systems, SCIM provisioning, or Okta workflows. Minimum 5 years working in an IT engineering or support role. Bachelor’s degree in computer science/IT or related field. Deep knowledge of Azure/AWS networking, IAM. Experience with FreshService ITSM. Experience administering cloud platforms (AWS, Azure). ITIL4 accreditation or experience working with ITIL4 best practices. #J-18808-Ljbffr
$100k - $120k
Compensation $100,000 - $120,000 / year Department Tech Support Location West Coast Overview We are hiring for a full-time Senior IT Support Engineer in the San Francisco Bay Area with an emphasis on the Palo Alto Area. This role requires the ability to handle various...SeniorFull timeMonday to Friday- ...values and cultural behaviors What You'll Do: Support Ubuntu, Windows, and Mac desktops and laptops for various engineering teams Develop solutions for emerging... ...users who may not be onsite Partner with other IT teams to develop new solutions for Ubuntu, Mac...SeniorH1bLocal areaRemote workWork from homeRelocation package
General Motors
Mountain View, CA3 days ago $64k - $127k
...anchor for MongoDB's Global VIP Support, this position acts as the “... ...the Office of the CEO, not by IT — this is Phase 1 of a model designed... ...VP+, and ultimately the full Senior Leadership Team. The standards... ...microphones); partner with AV Engineering for backstage live support and...SeniorWork at officeLocal areaImmediate startFlexible hoursShift workNight shiftWeekend workMongoDB
Palo Alto, CA1 day ago- ...company developing AI-powered robots to support humanity in every facet of life. Our flagship... ...robotics operations, we are seeking a Senior IT Support Technician to serve as the on‑... ..., this role partners closely with Engineering, Manufacturing, and Operations to keep the...SeniorPermanent employmentLocal areaRemote work
Apptronik
Mountain View, CA2 days ago - ...creating a world-class team of builders, innovators, and dreamers across a wide range of disciplines. We are hiring for a Senior Product Support Engineer to join our growing team. The Product Support Engineer is responsible for installing, supporting, and improving complex...SeniorFull timeRemote work
- ...Responsibilities Serve as the primary liaison between R&D, Product Support, and internal experimentalist teams to ensure clear, timely... ...Tier 1 issues directly whenever possible, escalating to senior support engineers or R&D as appropriate Own standard assay coordination:...Senior
Madrona Venture Labs
San Carlos, CA2 days ago $87k - $107k
Position overview and Job Responsibilities Provide technical support to customers on security devices and Cloud deployments.... ...misconfigurations, network connectivity, and L3 routing. Utilize engineering background to recreate customer issues in the lab and work...SeniorFull timeRemote workFortinet
Santa Clara, CA2 days ago$112k - $162k
...IP 4th Level Support And Test Engineer Within R&D our focus is on customer issues that are escalated through the 2nd and 3rd level support organization. As such we have the role of 4th level customer support engineers. We have a lot of interaction between Antwerp...SeniorFull timeTemporary workWork experience placementNokia
Sunnyvale, CA3 days ago- Responsibilities ~L2 technical support/troubleshooting by email, phone and remote access (Teams) to customers who are migrating between email platforms ~Note: This position will NOT be receiving unsolicited support tickets. All tickets will be qualified by L1 and escalated...SeniorRemote workWork from homeFlexible hours
- ...area(s): Federal Civilian Position - IT/Cybersecurity Specialist: Leads the design... ...to mitigate risks to mission execution. Supports the development of comprehensive IT strategies... ...Administrator, Cloud Architect, Network Engineer, and INFOSEC Specialist. Positions may...Full time
Defense Innovation Unit
Mountain View, CA13 hours ago $165.6k - $296.4k
...Overview We are hiring for a Senior Principal Product Manager with a proven track record of building AI‑driven, scalable advertising... ...Bidding products. You will partner closely with Data Science, Engineering, UX, Product Marketing, Legal, and Finance to design solutions...SeniorWork at officeLocal areaPMs for Hire
Mountain View, CA2 days ago- Senior Principal Systems Development Engineer Help architect and deliver Dell's L11 rack-scale AI solutions: fully integrated racks that bring Dell IP and partner technologies together to fuel our customers' AI growth. As a Principal Systems Development Engineer,...SeniorFull time
- ...Tel Aviv Hybrid IT Specialist Apply Now We're looking for a proactive IT Specialist who thrives in a dynamic environment and enjoys... ...faster. Our Security team is looking for an IT Specialist to help support, scale, and secure our global IT environment. This role requires...Work at officeLocal areaRemote work
Red Dot Capital Partners
Palo Alto, CA2 days ago - ...infrastructure. Our culture is open, positive, collaborative, and results driven. Come join us! Job Summary: As a Sr. Product Support Engineer, you will provide product and system support to our full portfolio of clients. You may also participate in on-call schedules...Senior
- ...using helpdesk ticketing application. Preferred financial/banking support experience. Ability to keep accurate records and detailed notes.... ...through internal ordering system Manage/oversee housekeeping on IT rooms Comm Room patching Evaluate user requests and requirements...Local area
ClifyX
Menlo Park, CA20 hours ago $90k - $140k
...or refugees) per 22 CFR 120.62 About the role Own day-to-day IT support for our Mountain View office and remote team - endpoint provisioning... ..., helpdesk-ticketing tooling, or experience supporting an engineering team Compensation Final offers depend on level, location, and...Permanent employmentInternshipH1bWork at officeRemote workWork visaDensityAI
Mountain View, CA2 days ago- ...Responsibilities include designing PCB layouts, ensuring signal integrity, generating production documentation, and collaborating with engineering teams. The role demands strong communication skills and a solid understanding of IPC and MIL standards. #J-18808-Ljbffr...Senior
Avance Consulting
Mountain View, CA3 days ago - ...About the Team The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes...Work at officeRelocation package
OpenAI
Mountain View, CA8 days ago $110k - $130k
...Omnissa, LLC is seeking a Senior Analyst to support the sales team through deal structuring and pricing negotiations. The ideal candidate will have over 5 years of Deal Desk experience within the Software and SaaS sectors. This hybrid role emphasizes analytical and problem...SeniorOmnissa, LLC
Mountain View, CA1 day ago- ...and external market analysis. You will partner with HR Business Partners and leadership to ensure competitive and compliant programs, support the job architecture framework, and drive employee engagement through effective incentives and salary planning. #J-18808-Ljbffr...Senior
El Camino Hospital
Mountain View, CA3 days ago - ...As a Senior Business Architect – Transformation Lead within Ford’s ADVEV organization,... ...models, and cross-functional processes that support the evolving needs of Ford’s EV programs. You will work across Engineering, Manufacturing, IT, Supply Chain, Logistics, and other key...Senior
Ford Pro
Palo Alto, CA5 days ago $18 - $20 per hour
Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding... ...in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional...Hourly payRemote workMonday to Friday$70k - $85k
...color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. IT Support Engineer I Job Summary As an IT Support Engineer I, you’ll be the go-to technical expert for helping clients solve hardware, software,...Full timePart timeWork experience placementRemote workSciton
Palo Alto, CA5 days ago$135.8k - $180.1k
Rivian is seeking a Product Marketing Lead in Palo Alto, California, responsible for owning product narratives and managing go-to-market strategies across teams. Ideal candidates have over 10 years of experience in product marketing, with a proven ability to craft effective...SeniorRivian
Palo Alto, CA2 days ago- ...Lenmar Consulting Inc in Menlo Park, CA is seeking an Executive Assistant to support senior professionals in a fast-paced, client‑facing environment. The role requires strong judgment, attention to detail, and the ability to manage competing priorities with minimal direction...Senior
Lenmar Consulting
Menlo Park, CA1 day ago $200k - $250k
The Security Executive Council is seeking an Executive Protection Specialist responsible for the physical security of executives at HP Inc. in Palo Alto. This full-time role involves developing protection strategies, maintaining liaison with security professionals, and...SeniorFull timeThe Security Executive Council
Palo Alto, CA13 hours ago- Job Recommendation Confirmation When you upload your resume, we provide job recommendations to you. Please confirm you have read and understand how your data may be processed pursuant to the Microsoft Data Privacy Notice and Transparency FAQ.Senior
Microsoft Corporation
Mountain View, CA1 day ago $144k - $244k
...A leading global technology services firm seeks a Senior Client Executive-Hi-Tech in Palo Alto, California. This remote role focuses on managing multiple manufacturing clients and driving revenue growth, requiring extensive experience in client management, and knowledge...SeniorRemote workNTT Data Americas, Inc.
Palo Alto, CA5 days ago$105k - $130k
...the ultimate goal of enabling human life on Mars. EXECUTIVE IT SUPPORT SPECIALIST SpaceX is looking for an Executive IT Support... ...AND EXPERIENCE: Bachelor’s degree in computer science or engineering Experience with Microsoft Active Directory, Microsoft Exchange...Permanent employmentTemporary workWork at officeWeekend workSpaceX
Palo Alto, CA2 days ago- Next Frontier Capital is seeking a Relationship Manager for JPMorgan Private Client to foster high-net-worth client relationships in Palo Alto, California. The successful candidate will have over 10 years in Financial Services and demonstrate an entrepreneurial spirit....Senior
Next Frontier Capital
Palo Alto, CA3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior IT Support Engineer. Be the first to apply!
- IT engineer Palo Alto, CA
- senior application support engineer Palo Alto, CA
- technical support engineer Palo Alto, CA
- tech support engineer Palo Alto, CA
- support engineer Palo Alto, CA
- operations support system engineer Palo Alto, CA
- IT developer Palo Alto, CA
- IT support engineer Palo Alto, CA
- customer support engineer Palo Alto, CA
- line support engineer Palo Alto, CA