Customer Service Support Representative

Taylor Corporation Job Opportunity

Taylor Corporation is a dynamic, diversified company with big plans for the future ? and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger ? more challenge, more variety, more pathways for professional growth ? we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.

Ready to reach your potential? It's time to look at Taylor.

Your Opportunity

Taylor Print & Visual Impressions is seeking a Customer Service Representative (CSR) to join the team in Fenton, MO to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.

Your Hours: Monday Friday; 8 am 5 pm (on-site); occasional weekend shifts

Your Responsibilities

• Deliver exceptional customer service through professional, proactive communication with internal and external partners.
• Manage customer relationships, expectations, escalations, and issue resolution through root cause analysis and timely follow-up.
• Coordinate projects, deliverables, workflows, and deadlines to ensure customer requirements are met.
• Collaborate cross-functionally with Customer Service, Estimation, PrePress, PreFlight, Shipping, and other teams to support customer needs.
• Review quotes, purchase orders, job documentation, communications, proofs, and reports for accuracy and consistency.
• Utilize business systems and tools to manage timelines, job requirements, and customer information.
• Perform detailed administrative tasks while effectively prioritizing and managing multiple projects in a fast-paced environment.
• Continuously develop professional skills and contribute to an enhanced customer experience.

You Must Have

• The ability to understand and appropriately use the company pricing system and policies.
• The ability to understand and help the customer articulate their needs.
• Ability to effectively present and discuss products and services in a way that conveys quality, integrity, and a superior understanding of customer needs.
• Ability to resolve all customer needs orders, requests, follow-up activity across multiple systems and functions courteously, efficiently, quickly, and accurately.
• Ability to autonomously manage multiple-solution customers and related demands with ease.
• Ability to work independently and as part of a team to deliver a consistent, exceptional customer experience.
• Strong MS Office skills, especially Excel and Outlook.
• Working knowledge of InDesign, Illustrator, and MAC systems.
• High level of computer literacy and ability to learn new technology.
• High school education or above

We Would Also Prefer

• 3 years of related/relevant experience.
• Experience in print, marketing, or promotional products.
• Salesforce.com knowledge.
• Advanced computer experience and ability to implement new technologies.
• Associate degree (2?year college).
• Monarch ERP experience.

Taylor is proud to now offer DailyPay. With DailyPay, you can get paid on your very first day. No more waiting for direct deposit or a paper check!

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.