Remote Account Representative

Job Opportunity at BCA Financial ServicesMake an impact—while working from home.Join BCA Financial Services and help patients resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving, talking to people, and being rewarded for your performance, we'd love to meet you. You'll play an important role in helping patients navigate their financial responsibilities with respect and care. We'll provide the equipment, tools, training, and support—you bring the drive to succeed.What We Offer:$17/hour + monthly bonus opportunitiesConsistent Monday–Friday scheduleMedical, dental, vision, GAP, and life insurance401(k) with company matchPaid time off and paid holidaysCompany-provided equipmentWhat You'll Do:Talk with patients to help them understand their accounts and find solutionsOffer payment options such as full balance payment, payment plans, and/or financial assistance where applicable.Handle a high volume of inbound and outbound callsAccurately document interactions in our systemsMeet performance goals (with support and coaching along the way)RequirementsQualifications:1+ year of experience in a call center, customer service, billing, or collectionsStrong communication and problem-solving skillsAbility to build trust and work through sensitive conversationsBasic knowledge of medical terminology (preferred)A reliable, detail-oriented work styleWork-From-Home Requirements:Must reside in: FL, GA, MO, NE, NC, SC, TN, or VAQuiet, private workspaceHigh-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computerWi-Fi and hotspots are not supportedMust meet tech requirements before training beginsBCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.