Senior Systems Support Analyst

Working with Us

Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .

Summary:

This position is responsible for providing Model N and SAP system support for P&CO. The role owns the functional enablement and evolution of Model N and SAP capabilities supporting P&CO including oversight of enhancement design, implementation, and testing of required system modifications. This position serves as a strategic system and analytics partner to the business driving process improvements through technology, AI enabled tools and Power BI to proactively anticipate regulatory, pricing, and operational change, strengthen controls, and enable data-driven decision making.

Responsibilities:

• Provides functional support for Model N and SAP in support of P&CO activities, including administration and security.

• Serves as a subject matter expert and functional capability owner for Model N and SAP within P&CO, acting as a key point of contact for system related questions and collaborating with internal BMS partners and external IT teams supporting wholesalers and distributors.

• Leads and supports the design, implementation, and testing of Model N and SAP enhancements related to customer master data, pricing, and chargebacks, partnering with business and IT teams to deliver scalable, compliant solutions that support evolving business models and regulatory requirements.

• Leads the development of AI-enabled analytics and Power BI solutions to provide operational intelligence, visibility, monitoring, and leading indicators for pricing, customer, and chargeback activities, improving decision quality and proactive issue prevention.

• Partners with IT and P&CO teams to investigate and resolve system-related issues, while monitoring and trending systemic patterns to identify root causes, risks, and prevention opportunities, strengthening long-term system stability and compliance.

• Curates and maintains P&CO system knowledge assets, including documentation, standard operating procedures, and training materials across Teams, SharePoint, and shared drives, reducing reliance on individual expertise and enabling faster onboarding and cross-training.

• Acts as a connective partner across P&CO, IT, Order-to-Cash, Trade, Government Programs, wholesalers, and distributors, proactively sharing insights, upcoming changes, and system considerations to enable aligned planning and execution.

• Monitors, investigates, and follows up on Model N and SAP related Helpdesk tickets, coordinating with IT and business partners to support timely resolution and issue prevention.

• Provides backup support for SAP Systems Support capabilities, ensuring continuity of system operations and knowledge coverage to support business resilience and future organizational needs.

Qualifications:

• Bachelors Degree in Business, Finance, Information Management, or related field is preferred

• Five years of business operations, logistics channel or financial/project management experience

• Pharmaceutical or other highly regulated industry experience is a plus

• Advanced computer literacy and strong technical aptitude, including experience with AI-driven tools and Power BI reporting to support data analysis and operational insights

• Knowledge of Model N and SAP is a plus

• Strong communication, presentation and ability to interact and influence with different partners (local or remote)

• Knowledge of the order to cash and chargeback processes are a plus

• Knowledge of all areas of the Pricing, Supply Chain and logistics functions

• Effective project management skills through development of project plans, resource allocation, successful plan implementation

• Demonstrated knowledge of process and how to improve process with a high degree of intellectual curiosity

• Understanding of business needs and priorities, ensuring adherence to all relevant SOX, OIG, and compliance requirements are pluses

#LI-Hybrid

If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Compensation Overview:

Madison - Giralda - NJ - US: $96,650 - $117,121

Princeton - NJ - US: $96,650 - $117,121

Tampa - FL - US: $96,650 - $117,121

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical, pharmacy, dental, and vision care.

• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).

• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

Work-life benefits include:

Paid Time Off

• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)

• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays

Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

* Eligibility Disclosure: T he summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to View email address on click.appcast.io . Visit careers.bms.com/ ( eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at .

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at View email address on click.appcast.io . Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.

R1601939 : Senior Systems Support Analyst Company: Bristol-Myers Squibb

Req Number: R1601939

Updated: 2026-05-29 05:33:32.522 UTC

Location: Tampa-FL

Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.