SAP BASIS Administrator

Prophecy Technologies

Role Overview:

This role focuses on SAP system administration, providing critical insight to optimize and maintain the overall reliability, availability, and performance of SAP landscapes. The individual will offer hands-on support and technical leadership for incidents, contributing to the planning, design, and architecture of SAP systems.

Key Responsibilities:

Perform comprehensive SAP system administration, ensuring optimal reliability, availability, and performance.
Meet defined Service Level Agreements (SLAs) by providing hands-on support and technical leadership for incidents.
Support the planning, design, and architectural phases of SAP systems.
Install, configure, and maintain all SAP BASIS components, including performing SAP upgrades and support pack implementations.
Drive sustainable operational excellence by optimizing services, improving quality and reliability, and reducing incidents, defects, and waste.
Collaborate with other technical teams to ensure appropriate capacity planning and optimization of SAP services.
Define and implement effective and efficient support models and processes, ensuring regulatory and legal compliance.
Maintain secure operations of the SAP landscape, staying aware of security trends, implementing improved security features, and applying security patches.
Provide product lifecycle, vendor, and contract management for supported applications, understanding IT vendor directions.
Identify opportunities to deflect requests/incidents through enhanced training and knowledge articles.
Provide guidance to support teams, ensuring operational knowledge is captured and standard operating procedures are adhered to.
Demonstrate strong interpersonal and customer service skills to foster collaborative project deliveries.
Manage vendor relationships throughout project durations and collaborate with vendor implementation resources.
Collaborate with stakeholders to create essential project artifacts such as scope, schedule, budget, test plans, and organizational change management plans.
Drive critical, time-sensitive discussions related to risks, issues, dependencies, and decision points with stakeholders.
Actively comply with Central Hudson's Project Management process, methodology, and standards.
Understand and apply Organizational Change Management principles to projects for effective communication and adoption.

Required Skills:

Proficiency in SAP BASIS administration, including installation, configuration, and maintenance.
Experience with SAP upgrades and support pack implementations.
Strong understanding of SAP system optimization, reliability, and performance tuning.
Knowledge of SAP security best practices and patch management.
Ability to define and implement effective support models and processes.
Demonstrated project management skills, including artifact creation and stakeholder collaboration.
Excellent interpersonal and customer service skills.
Familiarity with Organizational Change Management principles.

Qualifications:

Preferred Skills:

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Vacancy posted 1 day ago

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