Parts Specialist

Compensation and Benefits Pay Range: $20.77 - $26.75 per hour. Actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premium pay based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met. Benefits include competitive wages, paid time off, stock purchase plan, 401(k) with employer contributions, medical, dental, and vision insurance, optional FSA, team member health and wellbeing programs, tuition assistance, and opportunities for career growth. Responsibilities Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot). Promptly greet retail and walk-in customers in a friendly, courteous manner and assist them in selecting merchandise. Assist managers and/or installer service specialists in serving professional customers. Complete assigned company training relevant to the position. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee. Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions. Process exchanges and returns for credit in a friendly manner in accordance with company policies and procedures. Address and resolve customer complaints in a friendly manner. Assist with the completion of daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, and cleaning. Perform various daily operational tasks: prepare new, core, and warranty merchandise returns to be shipped to the distribution center; assist with monthly stock adjustments, inventory cycle counts, etc. Operate brake lathe and other store test equipment after corresponding training and company requirements are met. Perform various in-store services for customers (where state and local laws allow): install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc. Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company mandated driving eligibility requirements). Perform all other duties as assigned. Qualifications Ability to quickly match alphanumeric sequences. Provide outstanding, friendly, and professional customer service. Multitask, handling customers on the phone and in the store at the same time. Skills, Education, Knowledge, Experience, Abilities Familiar with automotive parts, cataloging, Weatherly Index system, and automotive sales or service. ASE certification (desired). Fluency in multiple languages; Spanish highly desired. Bilingual candidates encouraged to apply. EEO Statement O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: View email address on click.appcast.io or call View phone number on click.appcast.io option 1, and provide your requested accommodation, and position details. #J-18808-Ljbffr