Customer Service Representative

Job Description

Job Description

Are you passionate about helping others and delivering exceptional customer service? We are seeking a Customer Service Representative to join a respected non-profit organization in Superior, Wisconsin. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.

In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.

Why Join Us?

• Opportunity to transition into a permanent position
• Meaningful work supporting a mission-driven organization
• Collaborative and supportive team environment
• $1,000+ Quarterly Performance Bonus available to all contractors and employees

Key Responsibilities

• Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.
• Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.
• Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.
• Document customer interactions thoroughly to ensure complete and up-to-date records.
• Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.
• Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.
• Escalate complex issues to the appropriate team members to ensure timely and effective resolution.

• Previous experience in a customer service or call center environment.
• Ability to manage inbound and outbound calls in a fast-paced setting.
• Strong data entry and order processing skills with close attention to accuracy.
• Clear verbal communication skills and a detail-oriented phone manner.
• Ability to listen carefully, identify customer needs, and respond effectively.
• Comfortable using computer systems to document interactions and maintain records.
• Strong organizational skills and the ability to handle multiple tasks efficiently.