Strategic Account Manager

Strategic Account Manager

Remote - California

Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers.

Strategic Account Manager wanted by Innodata, Inc. in San Francisco, CA.

What You'll Own:

• Coordinate with internal teams, such as data engineers, analysts, and project managers, to ensure timely and successful delivery of client projects;
• Monitor project progress, identify potential risks or issues, and proactively address them to ensure client satisfaction;
• Manage project scope, timelines, and budgets, and communicates any changes or updates to clients promptly;
• Serve as the primary point of contact for assigned accounts, managing client relationships, and ensuring high levels of client satisfaction;
• Conduct regular client meetings, presentations, and status updates to ensure effective communication and project progress.
• Architect cross-functional delivery plans with technical and operations teams, managing risk and iteration at scale;
• Present insights and program expansion strategies to product, safety, and procurement leads to client;
• Shape roadmap of emerging services based on client need and delivery capability;
• Develop and implement account plans to ensure client retention and long-term partnerships.

Minimum Requirements:

• Master's degree in Business Administration, Marketing or a closely related field and 2 years of progressive, post-baccalaureate experience in any related occupation.
• Must have 2 years of experience in managing senior level client engagements end-to-end from strategy design through execution, to align strategic priorities with operational delivery.
• Must have 2 years of experience in crafting strategies for operational or technology-driven initiatives, using both quantitative and qualitative research methods. Any required experience may have been gained concurrently

The salary for this position is $183,102 USD per year.