Quality Manager

Quality Manager Opportunity

Task Force Tips Inc is a mission-driven company dedicated to building life-saving equipment and putting it in the hands of first responders. The quality of our work matters because people depend on our products when conditions are at their worst. We are looking for a Quality Manager who will bring urgency, sound judgment, grit, and integrity to that responsibility.

The Quality Manager leads the quality team and owns the effective operation and continual improvement of our quality management system. This leader works across Operations, Engineering, Purchasing, Receiving, suppliers, customers, and certification partners to prevent defects, solve difficult problems, and ensure that parts, processes, and finished products meet established requirements. This role is for a hands-on leader with a bias for action: someone who gets to the facts, makes timely decisions, follows corrective actions through to verified results, and never compromises integrity when quality or safety is at stake.

Responsibilities include leading, coaching, and developing assigned quality and receiving personnel; owning and continually improving the quality management system and maintaining compliance with applicable customer, company, certification, and regulatory requirements; leading cross-functional problem solving, containment, root-cause analysis, corrective and preventive action, and effectiveness verification; making or coordinating the disposition of nonconforming parts, subassemblies, and finished goods in partnership with Operations and Engineering; establishing, analyzing, and reporting quality metrics and key performance indicators; planning internal audits and leading or supporting audits conducted by ISO, UL, FM, customers, and other agencies; leading customer complaint, return, and warranty investigations and providing clear, timely responses supported by effective corrective action; partnering with Purchasing to approve suppliers, monitor supplier quality, resolve supplier issues, and strengthen supplier performance; overseeing receiving and in-process inspection criteria and ensuring measurement and test equipment is appropriate, calibrated, maintained, and traceable; developing, reviewing, and maintaining quality procedures, work instructions, records, forms, and other controlled documents; supporting new product and process planning through quality requirements, inspection methods, control plans, risk assessments, and production-readiness reviews; communicating quality priorities and risks clearly throughout the plant and with customers, suppliers, auditors, and certification bodies; escalating significant quality, safety, compliance, or customer risks promptly and holding production or shipment when requirements are not met, consistent with company authority and procedures; managing department staffing, equipment, training, and budget needs and recommending investments that support quality objectives; and completing performance reviews within 30 days of the due date and providing recommendations regarding personnel actions, discipline, and termination.

We offer an excellent benefits package to permanent hires including medical/vision/dental insurance, paid maternity/paternity leave, short and long-term disability, life insurance, vacation & PTO days, employee assistance program, 10 paid holidays, 401K plan and profit-sharing plan, monthly bonus, employee recognition program "We appreciate our ALL STARS", off-site health clinic, on-site fitness center, and tuition assistance and more!