Insurance Customer Service Representative

Are you looking for a meaningful career in a local business that has national brand support that people recognize and trust?

As a Customer Service Representative in a local Allstate agency, you will play an essential role in supporting customers, strengthening community relationships, and serving as a reliable point of contact. You’ll use your insurance knowledge to help customers understand their coverage, navigate policy changes, and feel confident in the protection they have. Your focus will be on delivering exceptional service, responding to inquiries with care and accuracy, and ensuring every customer feels valued and supported. By providing clear guidance and building trust, you’ll contribute to a positive customer experience and help the agency maintain strong, long‑lasting relationships within the community.

Responsibilities

Policy Servicing: explain coverage, update policyholder information, and process policy changes

Customer Interaction: respond to inquiries about coverage, billing, and claim status

Recommend policy adjustments or additional products to clients

Maintain accurate records of customer interactions

Assist with renewals with the option to advance to Sales Support

Handle complaints, resolving billing disputes, and assist with, or initiate, the claim process

Benefits include:

Comprehensive on-the-job training & development

Sign On Bonus $500 if meeting criteria's

Flexible Schedule

Paid Time Off

Positive work environment

Free Food & Snacks

Job Qualifications

Bi-Ligual Spanish Speaker preferred, but not required

Strong interest in a customer service career –customer service insurance experience preferred

Prior insurance experience required

Property and Casualty and/or Life and Health license(s) to service insurance upon hire

Confident, motivated individual who works well independently

Able to multi-task, follow through, and follow-up

Have excellent verbal and written communication skills

Disclosure: Each agency is different in how their staff, book of business, sales process, and compensation is structured. Compensation is typically offered as base plus commission and will depend on the agency and your experience. Actual benefits offered will vary per agency and may not include the benefits listed above.

Good Work. Good Life. Good Hands® The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands, and taking bold steps to serve our customers' evolving needs better. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo, and shape the future for the greater good.

Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years, we've thrived by staying a step ahead of whatever's coming next – to give customers peace of mind no matter what changes they face. We are the Good Hands. We don't follow the trends. We set them.

The Sales Professional opportunity is not an employment opportunity directly with Allstate Insurance Company, but employment as a staff with Allstate Exclusive Agents who are independent contractors. ©2021 Allstate Insurance Co.

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.