Customer Service Specialist

Spectrum Customer Service RepresentativeThis role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Curious about a role where your problem-solving skills can truly have influence on customers every day? At Spectrum, you'll address technical questions and billing inquiries while ensuring each interaction leaves a lasting positive impression. As a trusted resource, you help elevate customer satisfaction and contribute to Spectrum's commitment to service excellence.How You'll Make an ImpactProvide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issuesAddress billing inquiries and facilitate payment processing with accuracy and professionalismPresent and explain Spectrum products and services to customers to ensure they understand available optionsManage customer interactions efficiently, consistently delivering quality and integrityDocument all actions and updates to customer accounts clearly and thoroughlyEscalate complex customer issues to management or support teams as needed for resolutionParticipate in coaching sessions to continuously improve customer service performanceComply with Spectrum's policies, procedures and work schedulesWorking ConditionsWork in normal office conditionsWhat You'll Bring to SpectrumRequired QualificationsEducationHigh school diploma or equivalentExperienceExperience providing core technical support and customer service to external customersSkillsAbility to read, write, speak and understand EnglishPreferred QualificationsExperience6+ months of customer service or related experience6+ months of core technical support experience6+ months of heavy volume phone experience6+ months of working with computers and software applicationsExperience working in cable operations or telecommunications call centerSkillsAbility to navigate multiple systems, applications, and tools while handling calls and maintaining a high standard of customer serviceAbility to handle multiple tasksStrong organization and time management skillsProven interpersonal skillsProficiency with PCs, Microsoft Office Suite and general intranet navigationHere, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum. Spectrum