Technical Support Specialist (Level 1)

Job Description

Job Description

Description:

Due to continuing growth, we are looking for a Technical Support Specialist to join our team! The Technical Support Specialist will work alongside our IT Manager and team members in providing technical support for our employees at offices nationwide. You will install and configure applications, set up workstations, troubleshoot common issues, document issues, collaborate with team members, and provide a positive experience for our end users.

Who We Are:

Platform Accounting Group is a rapidly growing professional services firm providing tax, accounting, assurance, IT consulting, and wealth management services to small and medium sized businesses and their owners. We currently have 50+ offices in 15 States with much more growth on the horizon. We fully understand that every employee has different needs, so our unique business model allows for more flexible work arrangements than most firms can offer. Enjoy a professional and dynamic work environment while making work/life balance a priority.

What You Will Do:

• Perform basic problem solving and help on various software and hardware systems for employees at various offices.
• Perform routine technical assistance for common issues.
• Ensure proper asset management and record keeping of issues.
• Maintain and update documentation, such as, but not limited to, project documents, user guides and training, general reporting, standard operating procedures, and knowledge base articles.
• Assist the IT Manager with the implementation of technology projects.
• Assist with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
• Perform miscellaneous job-related duties as assigned.

What We Look For:

• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Microsoft Outlook, Excel and Word experience
• Knowledge of current technological developments/trends in area of focus.
• Records maintenance skills.
• Ability to effectively communicate with employees to resolve technological issues.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of employees in a diverse community.
• Experienced in resolving issues with remote employees.
• Works independently and require little to no oversight.
• Ability to determine computer problems and to coordinate hardware and software delivery.
• Ability to analyze and resolve basic computer problems.

Experience

• Experienced in providing remote technical support
• A+ Certification or equivalent
• Network+ Certification highly desired
• Microsoft 365 Certified: Endpoint Administrator Associate highly desired

What we offer:

• Opportunity for advancement within a rapidly growing professional services firm
• Ongoing informal and formal training and development
• Competitive compensation
• 401(k) and medical benefits
• Firm sponsored continuing education

Where we work:

• This position requires you to be onsite