IT Support Specialist

Position: IT Support Specialist I

Location: Mechanicsburg, PA
Schedule: Monday-Friday, 8:00AM-5:00PM (Full-Time)

Who We Are:

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Flooring, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

Job Summary:

As an IT Support Specialist at West Shore Home, you will provide Tier I technical support for employees across the organization. You will be responsible for onboarding and offboarding processes, device provisioning, ticket triage, and resolving common hardware, software, and access-related issues.

Key Role Accountabilities:

• Provision, modify, and deprovision accounts in Microsoft 365 Admin Center.

• Perform password resets, account unlocks, Multi-Factor Authentication (MFA) resets, and licensing updates.
• Maintain accurate asset lifecycle tracking in EZOffice for laptops, desktops, mobile devices, and peripherals.
• Triage incoming IT support tickets and assign, escalate, or resolve according to SOPs.

• Resolve Tier 1 issues involving device configuration, connectivity, software installation, and printer set up and support.

Minimum Requirements:

• High School Diploma or equivalent required.
• 2-4 year degree in Information Technology, Computer Science, or equivalent experience preferred.
• Experience with troubleshooting and problem solving.

Benefits:

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) Retirement Plan with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program

Culture and Community:

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.

West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here:

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.