Information Technology Manager

Position Summary

The Information Technology Manager serves as the primary technology resource and strategic advisor to firm leadership, overseeing the planning, implementation, and management of the firm’s technology infrastructure. This role is responsible for ensuring that all IT systems, services, and processes operate effectively, securely, and reliably while supporting the firm’s operational needs and long-term business objectives.

Key Responsibilities

• IT Leadership and Strategy: Develop and execute the firm’s IT strategy in alignment with business priorities, providing technology guidance and recommendations to firm leadership.
• Infrastructure and Operations: Oversee the day-to-day operation, maintenance, and performance of the firm’s IT environment, including hardware, software, networks, cloud services, and end-user systems.
• Cybersecurity and Risk Management: Establish and maintain appropriate security controls, policies, and procedures to protect firm systems, confidential information, and data assets.
• System Reliability and Business Continuity: Ensure system availability, data backup, disaster recovery, and business continuity plans are maintained and tested regularly.
• Technical Support and Service Delivery: Oversee IT support services, troubleshoot escalated technical issues, and ensure timely resolution of technology-related problems.
• Vendor and Budget Management: Manage IT vendors, service providers, licensing, contracts, and departmental budgets to ensure cost-effective and reliable technology services.
• Policy and Compliance: Develop and enforce IT policies, standards, and procedures to support operational efficiency, data protection, and applicable regulatory requirements.
• Technology Planning and Implementation: Evaluate emerging technologies, recommend improvements, and oversee the implementation of systems and solutions that enhance productivity and operational effectiveness.
• Team Leadership and Development: Manage and develop IT personnel, establish priorities, and promote accountability, collaboration, and continuous improvement.
• Communication and Stakeholder Management: Serve as the primary point of contact for technology matters, communicating IT risks, initiatives, performance, and recommendations to firm leadership.

Qualifications and Experience

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent professional experience.
• Significant experience in IT operations, infrastructure management, cybersecurity, and technology leadership.
• Demonstrated ability to manage IT systems, vendors, projects, and technical support functions.
• Strong understanding of information security principles, data protection, backup and recovery, and business continuity practices.
• Excellent problem-solving, organizational, communication, and leadership skills.
• Ability to translate technical issues into clear business recommendations for firm leadership.

Key Success Measures

• Reliability, availability, and performance of the firm’s IT environment.
• Effectiveness of cybersecurity controls and risk mitigation measures.
• Timeliness and quality of IT support and issue resolution.
• Successful delivery of technology initiatives within established budgets and timelines.
• Compliance with internal IT policies and applicable regulatory requirements.
• Overall alignment of technology services with the firm’s business objectives.