Restaurant Assistant General Manager

Overview Job Description: Oversee, direct, and coordinate the planning, organizing, training, and leadership of restaurant staff necessary to achieve stated objectives; sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. Activities + Responsibilities Promote, work, and act in a manner consistent with the mission of Sora: It is our mission to do whatever it takes to provide our guests with outstanding customer service by creating an environment in which our guests are welcome and tended to; to continually exceed our guests’ expectations through our food quality, presentation, and overall value. Never let good get in the way of being great! Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs are followed and completed on a timely basis. Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times. Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards. Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures. Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment. Compile and balance cash receipts at the end of the day or shift. Perform various financial activities, such as cash handling, deposit preparation, and payroll. Supervise and participate in kitchen and dining area cleaning activities. Investigate and resolve complaints regarding food quality, service, or accommodations. Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures. Control inventories of smallware, front of house dry goods, LBW, specific nonalcoholic product, and report shortages. Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services. Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner. Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups. Order product, as assigned by General Manager, based on forecasting of the coming week, and keeping in line with budget and COGS goals. Manage and maintain expectations of departments under your direct supervision as determined by General Manager, as well as all other staff members. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity. Forecast staff, equipment, and supply requirements, based on a master order guide. Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests. Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met. Assign duties, responsibilities, and workstations to employees in accordance with work requirements. Analyze operational problems, such as theft and waste, and establish procedures to alleviate these problems. Be knowledgeable of restaurant policies regarding personnel. Perform personnel actions, such as hiring and terminating staff, providing employee orientation, and training, and conducting supervisory activities, such as creating work schedules. Oversee and ensure that restaurant policies on employee performance reviews are followed and completed on a timely basis. Continually strive to develop staff in all areas of managerial and professional development. Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety. Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary. Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs. Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control. Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related tasks. Attend all scheduled employee meetings and offers suggestions for improvement. Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant. Fill-in for fellow employees where needed to ensure guest service standards and efficient operations. Supplemental Greet and seat guests, and present menus. Schedule use of private dining room services for events such as company dinners or receptions and negotiate details of arrangements with clients. Present bills and accept payments. Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details. Develop restaurant objectives, budgets, policies, procedures, and strategies. This Job Is A job for which military experienced candidates are encouraged to apply Open to applicants who do not have a college diploma Qualifications Proven experience in staff training and management within a restaurant setting Strong background in food service management and kitchen operations Excellent supervisory and team management skills Familiarity with POS systems Experience in inventory control and cash handling Knowledge of food preparation and fine dining service standards Relevant experience in casual dining, banquet service, and catering operations Additional Compensation Store Discounts on and off the clock A shift meal A shift beverage Half off friends and family night for staff and their loved ones Waiting period may apply Benefits Only full-time employees eligible First call on tickets for high in demand Sora & Lago Custom Events event tickets Room for growth and advancement Staff incentives and recognition for going above and beyond Close knit, family-like work environment #J-18808-Ljbffr Lilly's Table Online Meal Planning Service