IT User Experience Professional

IT User Experience Professional Here at Siemens, we enable sustainable progress through technology by empowering customers and combining the real and digital worlds. This on-site role is based in Wendell, NC. You’ll make an impact by: Provide onsite IT support to the Siemens team in both office and factory settings at the Wendell, NC location. Manage a queue using a ticketing system to track and prioritize user support needs. Balance walk-up requests with existing workload to maintain customer satisfaction. Troubleshoot and resolve IT equipment issues in the Wendell office and factory (e.g., AV equipment in conference rooms, network equipment). Provide consultation and support to end users on IT topics such as PCs, cell phones, docking stations, general IT infrastructure, etc., emphasizing self-service IT tools. Provide initial consultation on IT operational issues/opportunities, engage with the appropriate service providers, and ensure follow-up through closure of the issue. During peak onboarding periods or when admins face imaging challenges, provide hands-on support. Investigate trends of incoming requests to provide proactive assistance to end users. Coordinate the rollout of new services or applications and train end users on major changes to help them work effectively. Collaborate with other locations on large projects and global rollouts, ensuring remote employees are supported. Engage with service providers as needed, potentially outside of business hours. Build relationships with end users and provide a positive working experience with the IT team and IT tools. Amplify mass communications to end users on new tools and technologies released by internal IT teams. Qualifications Basic Qualifications: High school diploma or GED equivalent 2+ years of experience in IT end-user support with an IT ticketing system Proficient in English (written and verbal) Legally authorized to work in the United States without company sponsorship Preferred Qualifications: Bachelor’s Degree in an IT-related field 2+ years of experience in manufacturing and office environments Advanced knowledge of IT services and operations Experience with ServiceNow ticketing system Experience providing executive-level support (C-Suite, Director, etc.) Ability to work under pressure in a demanding environment About Siemens We are a global technology company focused on industry, infrastructure, transport, and healthcare. We create technology with purpose, adding real value for customers through resource-efficient factories, resilient supply chains, smarter buildings and grids, sustainable transportation, and advanced healthcare. Our Commitment to Diversity, Equity, and Inclusion We value diverse identities and perspectives. We are committed to equitable opportunities and building a workplace that reflects the diversity of society. Learn more about our DEI commitment here. You’ll Benefit From Siemens offers a variety of health and wellness benefits. Details are available here: Pay range for this position: 61,547 – 105,509 USD annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location. Equal Employment Opportunity Siemens is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender identity or expression, or other protected statuses as defined by law. EEO is the Law: Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by law. Reasonable Accommodations: If you require a reasonable accommodation in completing a job application, interviewing, or participating in the selection process, please contact AskHR at View phone number on click.appcast.io. Details are provided in the accommodations form. Pay Transparency and Privacy Siemens follows pay transparency laws. California Privacy Notice applies; additional notices about personal information are available where required. #J-18808-Ljbffr