Chapter Services Manager

Job Description

Job Description

J O B TITLE : Chapter Services Manager

FLSA STATUS: Non-exempt

DATE: March 2026

REPORTS TO: Vice President of Chapter Services

A coat. A meal. A pair of glasses. Simple things like these often stand between a child and their ability to learn. Care to Learn partners with Missouri school districts and community members to fill these gaps and to help keep students focused on what matters most: learning.

You can help a child succeed.

You are an includer. You have a passion for representing voices that are not always heard. You can interact with all people and keep them effectively connected. You naturally think about how things are connected and how everyone relies on each other. You are a bridge builder and do your best work when you can showcase these talents.

PRIMARY PURPOSE OF THE JOB:

Reporting to the Vice President of Chapter Services, the Chapter Services Manager serves as a key liaison between Care to Learn and partner school districts (Chapters), including Springfield Public Schools (SPS).

This position works directly with Chapter Liaisons, district leadership, and internal Care to Learn staff to ensure health, hunger, and hygiene programs are delivered with excellence. Through strong relationship-building, strategic coordination, and effective program management, this role ensures Chapters are equipped to meet student needs and are positioned for long-term success.

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS

Chapter & District Relationship Management

• Serve as the primary point of contact between Care to Learn Central Office and assigned Chapters, including Springfield Public Schools.
• Build and maintain strong relationships with Chapter Liaison (These individuals are: school nurses, counselors, administrators, district leadership, Health Services members, Communications team members, and other key departments).
• Provide excellent customer service, support, and problem-solving to Chapter Liaisons.
• Lead virtual and in-person meetings with Chapter Liaisons and district partners.
• Coordinate, support, and train new Chapter Liaisons on roles and responsibilities.
• Gather and incorporate feedback from Chapter Liaisons to improve performance and impact.
• Represent the Care to Learn brand and uphold organizational values in all interactions.

Program Oversight & Implementation

• Oversee and support Care to Learn mission programs within assigned Chapters, including:
  • Care to Learn Closet Programs
  • Snack Programs
  • Food Pantries
  • Voucher partnerships
• Manage Springfield-specific mission programs and partnerships.
• Ensure programs are implemented efficiently through strong coordination of inventory, scheduling, communication, and logistics.
• Collaborate with district staff to facilitate individual student referrals for critical needs such as beds and bedding, pest control, lice clinic services, dental services, and other emergent needs.
• Identify service gaps and growth opportunities in collaboration with district leadership and Care to Learn leadership.
• Proactively troubleshoot and resolve challenges related to program delivery.

Events & Strategic Initiatives

• Support and coordinate Springfield mission events (e.g., Shop With a Hero, Secret Hero).
• Support and coordinate district-aligned events that further the mission (e.g., Back to School initiatives, Unity events, holiday programs).
• Lead and support regional Chapter meetings and the Care to Learn Liaison Conference.
• Attend Chapter special events as needed.
• Support Care to Learn organization-wide special events, such as School Soiree and other initiatives.

Collaboration & Communication

• Collaborate cross-functionally with Care to Learn staff to support volunteers, fundraising efforts, and communications for Chapter activities.
• Support fundraising and communication efforts connected to Chapter impact.
• Partner with district Communications departments to amplify awareness and access to Care to Learn programs.
• Prepare written updates, reports, and impact summaries as needed.
• Maintain a strong understanding of public school systems and community resources.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong understanding, commitment, and enthusiasm for Care to Learn’s mission.
• Experience working within a public school district environment.
• Ability to manage multiple districts and priorities simultaneously.
• Strong organizational skills, attention to detail, and excellent time management.
• Ability to adapt as priorities shift due to organizational growth.
• Strong interpersonal, verbal, and written communication skills.
• Ability to build trust and credibility with diverse stakeholders.
• Ability to work independently and exercise sound judgment.
• Ability to motivate self and others.
• Proficiency in Google Drive (Docs, Sheets, Forms, Slides).
• Willingness and ability to travel throughout Missouri as needed.
• Willingness and ability to work flexible hours.
  

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

• A minimum of two years of experience in a professional office environment is required; a Bachelor’s degree in Communications, Education, Business, or a related field is preferred, or equivalent work experience.
• Possess a valid driver’s license and have a good driving record.
  

PHYSICAL CONTEXT AND WORK ENVIRONMENT

Physical Requirements and  Percentage of Work Time Spent on Activity

Seeing: Must be able to see to read documents/reports and use computer. 75-100%

Hearing: Must be able to hear well enough to communicate with staff, donors, vendors, and general public. 75-100%

Sitting: Must be able to sit for long periods of time. 50-74%

Standing/Walking: Must be able to move about the work area. 25-49%

Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up items off the floor. 0-24%

Lifting/Pulling/Pushing : Must be able to lift 20 pounds with or without reasonable assistance. 0-24%

Grasping/Feeling: Must be able to type, handle documents, and use equipment and electronic

devices. 75-100%

WORKING CONDITIONS

Normal working conditions in an office or school environment absent extreme factors. Some travel may be required up to 50-75% percent of the time to support operations and development of the Chapters.

The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish an employment contract and are subject to change at the discretion of the employer.

Care to Learn is an equal opportunity employer and employer decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, age, religion, or creed, disability, national origin, or any other protected status.

Excellent benefits package available. Salary commensurate with experience.

About Care to Learn

Founded in 2008, Care to Learn exists to meet children’s emergent health, hunger, and hygiene needs so they can succeed in school. To date, Care to Learn has met over 4.6 million health, hunger, and hygiene needs of Missouri students. Headquartered in Springfield, MO, Care to Learn serves more than 130,000 students across 58+ school districts.

The Care to Learn team is guided by our core values:

Servant-hearted. Enthusiastic. Striving for excellence. Constantly innovating.