Support Engineer, Alexa

Amazon is seeking a Support Engineer to join our Amazon Alexa data team. This role focuses on Large Language Model (LLM) and identifying improvements to the customer experience, primarily in the area of defects and feedback triage. A successful candidate will have strong machine learning background and hands‑on experience with LLM. The ideal candidate would also have experience building Generative AI solutions with LLMs, enjoy operating in dynamic environments, be self‑motivated to take on challenging problems to deliver big customer impact, move fast to ship solutions and then iterate on user feedback and interactions. Responsibilities Build a thorough understanding of system components and behaviors, and mechanisms/methods for addressing improvements Identify and escalating system defects, trends, opportunities and implement improvements to the system Collect appropriate information to satisfy the requirements of each investigation and to create relevant reports and recommendations for solutions Deliver high quality data output under tight deadlines covering unique data analysis requests from a range of customers Dive deep into ambiguous issues and implement solutions Contribute to process improvements to reduce handling time, data output, and faster solutions for customers Additional Responsibilities Quickly understand changes in response to customers’ requests and adjust workflows accordingly Be proactive in addressing issues and problems, and work autonomously with minimal or no direction Be comfortable working in a fast‑paced, highly collaborative, dynamic work environment Support several projects at one time, and accept re‑prioritization as necessary Have a history of successfully keeping up with high levels of ambiguity, changing project conventions, and shifting priorities Basic Qualifications 2+ years of software development, or 2+ years of technical support experience Experience scripting in modern programming languages Experience troubleshooting and debugging technical systems Preferred Qualifications Knowledge of web services, distributed systems, and web application development Experience troubleshooting & maintaining hardware & software RAID Experience with REST web services, XML, JSON Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. #J-18808-Ljbffr Amazon.com Inc